Quantcast
Jump to content

  • 0

Some .jpg photos are not loading, only thumbnails.


Question

Posted

Hey, I have a LG OLED65CX TV (latest WebOS) and  some photos from my Synology NAS are not loading, only in thumbnails like this:

 spacer.png

Most photos work perfectly but some not. They are scans from a photobook and then individually cut in Zoner but that shouldn't matter right? Here are properties of one of the photos

spacer.png

I really don't know the reason my TV and it makes me really mad since it took a long time co scan these.

Weird thing is I also scanned other positive film photos and they work great on TV.

Do you know what might be the problem?

10 answers to this question

Recommended Posts

  • 0
Posted (edited)

@OnlyCORE Have you checked that you have the latest firmware for your TV? It is 03.21 .18. See:

link hidden, please login to view
        (you can download it on a PC, transfer to a USB stick - follow the README file for that).

Also check that your Synology NAS has the latest firmware and software app layers, and that the TV Internet connection is solid (i.e. LAN cable, or if WiFi check with a phone to see what the WiFi symbol (signal strength) shows for the band that the TV is using (i.e. 2.4GHz or 5GHz). If on 5GHz, check by logging into your router, go to WiFi Advanced settings, check that the CHANNEL within the 5GHz band is not higher than 100 (some TV's do not work well over 100), usually channel 36 or 44 works well.

Edited by td47
typo
  • 0
Posted
6 hours ago, td47 said:

@OnlyCORE Have you checked that you have the latest firmware for your TV? It is 03.21 .18. See:

link hidden, please login to view
        (you can download it on a PC, transfer to a USB stick - follow the README file for that).

Also check that your Synology NAS has the latest firmware and software app layers, and that the TV Internet connection is solid (i.e. LAN cable, or if WiFi check with a phone to see what the WiFi symbol (signal strength) shows for the band that the TV is using (i.e. 2.4GHz or 5GHz). If on 5GHz, check by logging into your router, go to WiFi Advanced settings, check that the CHANNEL within the 5GHz band is not higher than 100 (some TV's do not work well over 100), usually channel 36 or 44 works well.

TV, NAS and apps are all running the latest software. 

TV is connected by cable and by strong 2.4 GHz connection (both, because screenshare from phone doesn't work over cable - another bullshit) 

  • 0
Posted

@OnlyCORE Thanks for the feedback.  I suspect you are using an Apple product for screen-share? If so, it is a common problem with the LAN connected devices, because some routers do not pass certain broadcast packets (initialization/negotiation data packets) between the WiFi and the Ethernet ports for the LAN side, for the AirPlay protocol to work properly. That is NOT the fault of the TV, it is usually the router firmware (a bug), or a security setting being too restrictive.

It may cause odd issues having BOTH LAN and WiFi connected to your TV at the same time, and if the WiFi 2.4GHz is working, then I would recommend you disconnect the LAN cable and retry your issue with the WiFi side only active.

FYI: the 2.4GHz band has a MAX throughput of 300Mbps, so if you DO have a dual-band router, AND the TV is close enough to the router for the 5GHz band to be strong, you can get much higher bandwidth via that (depending on your router model, and TV model, but I think around 900-1200Mpbs is common).

  • 0
Posted

@td47 No Apples, only Android phones. My router is on another floor so 5GHz is very weak.

I tried disconnecting LAN cable but that made things worse. The TV couldn't see my NAS with only 2.4GHz connection.

I tried to copy some photos on an external drive and directly connect it to the TV and it couldn't show them either (like in the first picture) and also without thumbnails. So the problem on the  TV side.

What is wrong with these pictures? Every other device can show them without a problem. 

  • 0
Posted

@OnlyCORE Thanks for the feedback. Can you please clarify about the thumbnails. Is it correct that ALL of the JPG images DO get the thumbnail on the SmartShare player, but certain ones just fail to display, and show the "broken file" image?

If that is the case, can you please compare the properties of typical ones that DO display OK, with a few of those that don't? It may be that you have found a subtle limitation or bug in SmartShare, for instance the number of pixels, or the DPI, or even some other property, that the inbuilt player cannot handle (but other smarter photo viewers CAN workaround). The problem is that SmartShare has not been updated since 2018.

Is it possible that you can test any of the  failing ORIGINAL images that you have, prior to them being altered via Zoner? Do you have the latest build of Zoner? I see that ZPS now has build 315 dated 9th March 2021, so are you able to try that and "redo" a failing one from its original? If you are using an older 2019 version, I see that there was a bug fixed regarding the failure to write the DPI property properly into the image EXIFF so maybe Smartshare cannot render properly for those.

  • 0
Posted
40 minutes ago, td47 said:

@OnlyCORE Thanks for the feedback. Can you please clarify about the thumbnails. Is it correct that ALL of the JPG images DO get the thumbnail on the SmartShare player, but certain ones just fail to display, and show the "broken file" image?

If that is the case, can you please compare the properties of typical ones that DO display OK, with a few of those that don't? It may be that you have found a subtle limitation or bug in SmartShare, for instance the number of pixels, or the DPI, or even some other property, that the inbuilt player cannot handle (but other smarter photo viewers CAN workaround). The problem is that SmartShare has not been updated since 2018.

Is it possible that you can test any of the  failing ORIGINAL images that you have, prior to them being altered via Zoner? Do you have the latest build of Zoner? I see that ZPS now has build 315 dated 9th March 2021, so are you able to try that and "redo" a failing one from its original? If you are using an older 2019 version, I see that there was a bug fixed regarding the failure to write the DPI property properly into the image EXIFF so maybe Smartshare cannot render properly for those.

Thank you for your answers.

I'm not sure what SmartShare is but I'm using the Photo & Video app that was preinstalled and all the other photos are working even those also saved with the same version of Zoner but some scanned photos that were cut and saved are showing a broken picture. The all have the same DPI but different resolution since they were hand cut. Thumbnails are showing only when played from NAS, not directly from external HDD. Here are properties of some photos. The working ones are scans of positive film also edited and saved in Zoner. I'm not sure about the version as I don't have it on me. For sure it's not the latest version.

spacer.pngspacer.png

I tried opening one picture in Corel and saving it and it worked, but it cut the size by around 75% so loss of quality and I have hundreds of these photos. Is there another app on LG content store I can try if it's as you said old version from 2018?

EDIT:

I tried checking the metadata of different jpg files everything is the same apart from resolution and DPI but this:

All the working ones have Encoding Process: Baseline DCT and all the not working one have Encoding Process: Progressive DCT

Can this be the reason?

  • 0
Posted (edited)

@OnlyCORE

10 hours ago, OnlyCORE said:

All the working ones have Encoding Process: Baseline DCT and all the not working one have Encoding Process: Progressive DCT

Yes, I think I spotted an article about Progressive Scan media having a limited resolution or pixel count on TV displays, so that could well be the issue, thanks for spotting that difference. If you can redo them with the latest Zoner version, and always use the Baseline encoding, that should provide better compatibility between display devices.

Edited by td47
typo
  • 0
Posted
On 4/8/2021 at 6:16 PM, OnlyCORE said:

Hey, I have a LG OLED65CX TV (latest WebOS) and  some photos from my Synology NAS are not loading, only in thumbnails like this:

 

link hidden, please login to view

Most photos work perfectly but some not. They are scans from a photobook and then individually cut in Zoner but that shouldn't matter right? Here are properties of one of the photos

I really don't know the reason my TV and it makes me really mad since it took a long time co scan these.

Weird thing is I also scanned other positive film photos and they work great on TV.

Do you know what might be the problem?

It’s an odd one, the LG doesn’t handle most things well, although in fairness it even played am MP4 video.....I tried viewing some JPGs saved with photoshop, PS has various save options one was progressive and another optimised, can’t remember exactly, but wanted to save with the best quality as had made some changes....Nb does t view Tiff files at all.....but these JPGs just would not view on my LGOLED55C9PLA .....had to re save as standard.....thought the LG should be more compatible.......but if I wanted a TV to do anything else than watch good quality TV / video I would have bought a Panasonic 🤯

  • 0
Posted

I found the solution to this annoying issue. 

Use the free photo editing program GIMP

Resize the image to 3840x2160 or anything that is exactly 16:9 aspect ratio

then File -> Export As -> change extension to jpeg or jpg

click Export up quality to 100

Uncheck Save IPTC

Click Advanced Options Uncheck Optimize Uncheck Progressive

Scroll Smoothing to 1.00

click Export

 

This should resolve the issue

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Nicola123
      Have lg TVs. At around 7:45pm two of these just went on to Netflix. 
       
      try getting onto other apps but bang back to Netflix on both with touching remote - help please
       
    • By netsplit
      Youtube only lets you type numbers, and not letters. Amazon doesn't let you type anything unless you use the really really really slow onscreen keyboard. It's ruining the tv experience. Can't search for topics or shows without the slow drugery of the slow remote and onscreen keyboard.
       
      Is something ms configured or is WebOs really this awful?
    • By News Reporter
      While the appearance of most appliances rarely changes, the television’s aesthetic is constantly evolving through its vibrant display. Positioned prominently in most people’s living rooms, the TV serves as a window to another world, transforming the space into a stadium one moment and providing panoramic views of the great outdoors the next. The atmosphere of the room often hinges on the placement of this essential device.

      To ensure their design complements any room, LG’s latest lineup of TVs boasts a thinner form and slimmer bezels, providing complete immersion whether watching shows, films or playing games. These efforts extend to reducing the number of cables to eliminate clutter and visual distractions around the screen. Additionally, LG has paid close attention to the design of peripheral devices, such as soundbars, to ensure they harmonize with the room’s overall aesthetic. The driving force behind this new design direction is a deeper appreciation for people’s ever-evolving daily lives. Nowadays, people invest considerable time and effort into the layout and design of their homes, often seeking ways to place their TV in locations that better match their lifestyle, rather than simply following its conventional placement in the living room. The TV is evolving in response to emerging trends, more diverse lifestyles and consumers’ changing needs.
      Photo credit (from left to right): the_starship from reddit (Model: OLED65G1), @zzomae_home (Model: OLED65A2MNA)
      More Thoughtful Living Spaces
      Naturally integrating a large TV screen into its surroundings can be challenging. While most large TVs tend to dominate the design of a living space, a large LG TV complements the interior, adding unique design elements that enhance depth and ambiance.
      Photo credit (from left to right): @na.g__2 (model: OLED65B1VNA), Nice_Implement_2594 from reddit (model: OLED77G1)
      The best decorated living rooms all have one thing in common: a TV that naturally integrates with the rest of the space under a unifying theme. To help home designers achieve this, LG OLED TVs fit flush to the wall like a picture frame, transforming the space to resemble an art gallery when placed centrally. These designs utilize the TV as a focal point to set the tone and evoke desired emotions, clearly emphasizing the TV as the ‘main character’ without compromising the room’s elegance and identity. This is why LG emphasizes the ‘essentials’ when designing LG OLED TVs, focusing on the inherent value of the TV in everyday life to create designs that bring people closer to their dream home.
      Photo credit (from left to right): @twetwe_maison (model: OLED65G1), @today_daisy_ (model: 55LX1QKNA)
      Seamlessly Blending into Living Spaces
      Today’s TVs must be able to blend into their surroundings. While large-screen TVs often look best mounted on the wall, small and medium-sized TVs can be placed anywhere in the room to match the user’s lifestyle.
      TV stands are providing people with the freedom to position their TVs where design and functionality are maximized. The simple yet elegant LG OLED Gallery Stand1 accentuates content by resembling a canvas on an easel. Similar to the LG OLED Objet Collection Posé, this design frees up space and can serve as a room partition, offering new perspectives on interior design with a back that doesn’t need to be hidden away.
      Flawless Designs Pay Attention to Unseen Elements
      As lifestyles diversify and spaces expressing individuality increase, LG is innovating TVs that consider every design element, even the parts that are normally out of sight like the back of the TV. This helps them blend naturally into any space and achieve an unmatched sense of ‘harmony.’ To strike the ideal balance between elegance and functionality, every ornament and piece of furniture, including the TV, must harmonize under one concept. This desire for ‘harmony’ in the home is bringing exterior elements, such as natural light and natural materials, into the home as if they were seamlessly flowing from the outside to the inside. This is known as the “biophilic” design trend.
      This image was created to aid understanding
      A ‘biophilic’ décor incorporates natural materials like stone, wood and metal while utilizing nature’s most iconic colors and textures, appealing to our innate connection to the natural world. This emerging concept promotes the use of large windows to fill the house with natural light and the ‘planterior’ trend, which employs plants to elevate the ambiance, transforming the interior into a natural space for healing and relaxation. LG’s new design direction for its TVs aligns with ‘biophilic’ values, emphasizing visual comfort in a natural setting.
      To keep pace with these trends and accommodate lifestyle changes, LG recognized the need to focus on details it had previously overlooked. This is why LG has redesigned the back panel of its TVs.
      This image was created to aid understanding
      Inspired by the tranquility found in nature, LG added a rustic sensibility to the LG OLED evo C4’s modern design with the ‘Statement Stone’ pattern. This feature mimics the look and texture of stone, adding depth and elegance to the space, while its natural ‘Umber Brown’ shade reinvents the back panel with a warm, nature-inspired tone. The emotions this design evokes harmonize with emerging trends, such as the ‘biophilic’ concept.
      This image was created to aid understanding
      The stand design, which has also evolved to suit different usage environments, is no different. With stands evolving with new TV designs, LG added a height adjustment function to some stands.2 Although this may seem minor at first glance, its impact goes beyond expectations by allowing nearby devices, such as soundbars, to be positioned in a way that harmonizes with the TV as well as users’ diverse lifestyles.
      This image was created to aid understanding
      The same principles have been applied to the LG OLED M, the world’s first wireless OLED TV.3 To conceal peripheral devices and neatly organize the device’s cables, LG has removed every wire except the power cable with its Zero Connect Box,4 which wirelessly transmits video and audio to keep the area around the TV simple and clutter-free. By implementing a design that considers hidden, easily missed design details, the LG OLED M gives homeowners the opportunity to curate a space for their distinctive lifestyles.
      By aiming for design perfection down to the smallest details, LG is developing TVs that naturally merge with the interior design without losing sight of the essential elements that make a TV so important in everyday life.
      To learn more about how the LG HE Design Lab is providing new experiences that fit unique lifestyle with only the essentials, stay tuned to
      link hidden, please login to view. # # #
      1 LG OLED Gallery Stand requires separate purchase.
      2 Applies to LG OLED evo G4 55/65 models.
      3 The phrase “world’s first wireless OLED” refers to OLED televisions with 120Hz 4k connectivity.
      4 The TV and Zero Connect Box both require a power connection during operation.

    • By matesz
      Hi
      I have LG C3 connected to yamaha A-S501 via optical cable.
       
      When i pair the devices with universal control both power and volume features works as intended.
      After pairing i cannot turn on or off connected device, but volume works.
       
      It's like option to send power signal via IR is turned off and i cannot find option in settings to change it.
       
      Please help, i just replaced AMP explicitly to have this feature
    • Solution For That Pollution
    • By Mohammad1403
      Hello there,
      Is it possible to turn off search on the home screen, or filter results to show only apps? Ideally, I'd like to limit content to be appropriate for kids.
       
×
×
  • Create New...