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Webos resets disney plus netflix and prime randomly

Blank_Disk

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td47 Proficient

td47

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@Blank_Disk First, can you please ensure that you have got the latest firmware installed on yourTV. The latest version is: [05.80.65] - just one fix is mentioned (seems to be a browser fix)
1. Fix the failure of access to certain website in the browser

You can manually download that and put it on the root (i.e. NOT inside a folder) of a USB stick, and plug it into the TV. See:

link hidden, please login to view

If you already have that, then give this a try:

NOTE: If you are in the habit of using the browser on the TV a lot (that is accumulating lots of tabs), AND starting it from the previous session tabs (i.e. the "where I left off" option) then do NOT have that set, start it fresh each time by ensuring that the "new tab page" is the startup opton. Otherwise it will have a much larger "memory footprint" than needed, and will reduce the already "tight" free memory for other apps cache and buffers for streaming data. I NEVER use the TV browser, I always do my browsing on a desktop or laptop.

Edited by td47
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Blank_Disk Newbie

Blank_Disk

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Already have this set that way and also do not use the browser as it’s terrible, it’s mainly Disney+ but have had it previously with Netflix & prime, been working on computers for over 30 years so I understand media features etc, it seems like the app has a memory leak causing the tv to run out of ram.

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td47 Proficient

td47

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@Blank_Disk You may well be correct about a memory leak. However, there have been a few odd forum reports about Disney and netflix apps struggling on LG TV, that MIGHT be helped by ensuring that the Network settings use an actual "known" DNS server, rather than the "default" that often uses the ISP provided (usually unknown to the user) DNS server. Most folks seem to fix many odd issues by using the public Google DNS of 8.8.8.8 rather than the "automatic" default.

Now I am NOT saying this will fix a memory leak issue, BUT it might fix some extra memory use by "struggling" network negotiation and lookups. Give it a try anyway.

If no luck there, report the issue direct to your country LG support, or the app developer (Disney).

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