Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!

New UI Update Web Browser bug with Disappearing Subtitles (LG C9 etc.)

lgoledtv
 Share

Recommended Posts

lgoledtv Newbie

lgoledtv

Posted
Posted

After updating to the latest web browser with new user interface on LG C9, subtitles on all streaming websites disappears every 2-3mins.

Video continues to play without subs. The subtitles will re-appear if I move the magic remote but disappears again after 3mins.

Should be a widespread issue as it's also happening on Youtube.com videos with subs. Un-related but Play/Stop button on magic remote also stop working on the new browser.
 

  • Like 1
  • Thanks 1
WhyLG Newbie

WhyLG

Posted
Posted

Same issues on 77CX. Previous browser version had other issues but not as bad as the new one. Hope it gets fixed soon, I hate that such an expensive TV has these kinds of issues. Where is the QA?

I found that turning off Adaptive Streaming using Javascript fixes the disappearing subtitle issue, but it means sacrificing video quality, so it's not a good solution. (play / pause still won't work).

Also there is no way to downgrade back to the original version. 

I also have a C9, luckily I haven't and will not update the browser on that TV as it's been working great, better than the original CX browser version (new update ruined it completely). 

  • Like 1
  • Thanks 1
  • 3 weeks later...
A.R Rinan Apprentice

A.R Rinan

Posted
Posted

I found something that helps, reset TV to factory settings, before that write down your region and backup programs to usb, then after restoring, set region and restore programs, new browser is gone, but every time you run browser it  asks for update and you have to press launch. I found it in a thread and also users suggested to watch movies for free in watchsomuch.tv which was a great site and is fully compatible with WebOS browser. If pay you can watch outstanding 4K qualities on LG OLED

  • Like 1
  • 2 weeks later...
  • 3 weeks later...
Marko D Newbie

Marko D

Posted
Posted

I installed the latest web os update. Problem is still not solved. I am now forced to run inferior new version and because it is a web os update it cant be downgraded by restoring to factory settings. it is a fucking disgrace.  LG please comment.

  • 2 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to topic listing

  • Similar Topics

    • keshav iyer
      Videos unable to play on browser
      By keshav iyer
      Videos from certain websites are unable to play on browser after latest update to webOS 5.50.55. In the first image there should be a play icon on the video player


    • Roy Brown
      Sky News stopped working after the webOS update
      By Roy Brown
      webOS updated, I think to 2023, on my C2 a couple of days ago. Since then the News option on the Sky News app no longer works, instead timing out. The Weather and Climate options still work, though.
      I have deleted and reloaded the Sky News app, but the problem remains.
      Does anybody have any suggestions of what I might try to get this working again, or is this something for LG, or Sky, to fix?
    • MURAD
      IPTV Smarters subtitles
      By MURAD
      Hello , There is no setting to select subtitles for series and movies, I tried clicking on the colors on the remote, but nothing worked, I poked around in settings and found nothing. I sent several emails to the company, but no response was received. I remember that there was an option in the previous version, who has the same problem and what can be done?
    • Alex Benet
      LG web browser
      By Alex Benet
      Hi everyone, I have a recent problem with my lg smart tv web browser. TV's model is 50UH635V and I've noticed that the browser can't open certain websites showing the message "the browser is no longer supported". Is there any solution to this? Can I install a 3rd party browser to my TV, like mozilla, chrome, something like that?
    • Solution For That Pollution
    • JRay
      LG TV won't work after update
      By JRay
      Our TV just did an update and now certain buttons on the remote aren't working, and the TV won't stay on if it even comes on at all you get a dark blue screen and that is it.. such a great update. Now what do we do? The remote batteries have been changed and it still isn't working correctly. We unplugged the TV and then replaced it in.. ugh.. 

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...