Quantcast
Jump to content

Recommended Posts

Posted

Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

From programmed obsolescence as a crime against consumer relations,
The market is driven by consumer dissatisfaction, which is always looking for the most modern or most functional product. The State grants consumers special protection through Law 8078 of 1990, by listing in its text some infractions against consumer relations. Even though the practice of obsolescence encourages the economy by generating more jobs, due to uninterrupted production by suppliers, it is an offense committed by producers. We conclude that, despite not being considered a crime by law, obsolescence is a harmful practice for the consumer.
The Consumer Defense Code (Law 8.078 of September 11, 1990) establishes, in Title II, of art. 61 to 80, a list of crimes against consumers. It should be noted that this list is not exhaustive, as art. 61 is clear in saying that they constitute crimes against consumer relations provided for in the code, without prejudice to the provisions of the Penal Code and extravagant laws. To avoid any kind of confusion, we have:
“The Penal Code and the extravagant law remain in force, with subsidiary effect. That is to say: if a given factual hypothesis is simultaneously governed by a provision of the CP and another one of this Title II, this one will prevail over that one.” (PAULO JOSÉ DA COSTA JR. AND FERNANDO JOSÉ DA COSTA, Crimes against the consumer, 2nd ed., Atlas, p. 3-4)
In particular, art. 66 indicates that the practice of programmed obsolescence is illegal when it states that it constitutes a crime against consumer relations "to make a false or misleading statement, or omit relevant information about the nature, characteristic, quality, quantity, safety, performance, durability, price or warranty of products and services".

Taking into account that, in the practice of obsolescence, the supplier does not inform that the product already has a predetermined operating period regardless of whether it is in perfect condition or not, we have:
"The supplier's silence on a relevant aspect of the product or service, which for some was equated with an allegation, can also make the verb "omit" focus. In other words: the supplier cannot remain silent when providing information to the consumer, because this is equivalent to omitting”. (ANTONIO CEZAR LIMA DA FONSECA, Consumer Criminal Law, 2nd ed. Livraria do Advogado, p. 162)
Below links with other complaints:


link hidden, please login to view

https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

In other words, it is a problem of the model, worldwide, with general dissatisfaction among gamers, proving that LG acts illegally, against the consumer.

Both Oled C9 and Oled CX can transmit in 4K 120HZ with DOLBY VISION ENABLED.

The OLED C9 has HDMI 2.1 at 48GB of data speed, the Oled CX E C1 HDMI 2.1 at 40GB.
The 3 have current WEBOS, system with updated processor and Artificial Intelligence, same quality and data processing.
In fact Oled C9, it normally produced DOLBY VISION on Xbox Series X, Apple TV + , Netflix and after the update (in the same week that Oled C1 received the fix to support DOLBY VISION in 120hz), it stopped producing content correctly in Dolby Vision. In contact with DOLBY and Microsoft both say that the responsibility for updates is LG.

 

The complaint and denunciation are registered with links to the case.

Posted
On 6/29/2021 at 3:00 PM, Leonardo Sanches said:

Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

, , ,

 

See this thread:  https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

LG has issued 05.10.15 to address this issue.

Posted
17 hours ago, Leonardo Sanches said:

It didn't quite correct it.

The worst thing is the programmed OBSOLENCE causing this error to force us to buy the C1

That is actually  way worse than planned Obsolescence.

   You are talking about a decrease / removal of features (this case a problem with Dolby Vision) via a software update...  If it is the case then is a very clear case of FRAUD!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By dinoc
      Hi everyone,
       
      Since the last OS SW update for webOS 23.2050 for my OLED LG TV 65C3 I have noticed a weird problem where the TV randomly shuts down by itself while watching TV, Netflix, YouTube … I couldn’t find a pattern when and how this happens it seems to behave like this randomly. I
      t’s like.a SW crash behaviour memory leak or something (just an assumption).
      I mention this is not the energy saving auto power off feature.
      Have you guys encountered such issue?
    • By News Reporter
      Designed for Ultimate Gaming Immersion, the New GX7 Features
      Advanced WOLED Technology and Cutting-Edge Connectivity

      SEOUL, Nov. 18, 2024 — LG Electronics (LG) is unveiling its latest, premium UltraGear OLED gaming monitor GX7 (model 27GX790A). Designed for serious gamers, the new model features a 27-inch, QHD resolution (2,560 x 1,440) WOLED display with a 0.03milliseconds Gray-to-Gray (GTG) response time and a 480Hz refresh rate – the fastest of any QHD OLED monitor. The 27GX790A, the most compact UltraGear OLED display yet, delivers enhanced gaming immersion with exceptional picture quality, silky-smooth performance and 4-side virtually borderless design. It also works seamlessly with the newest graphics cards, thanks to an array of advanced connectivity options, including DisplayPort 2.1.
      The all-new 27GX790A is equipped with LG’s WOLED display technology, which employs a white OLED light source with color filters to produce accurate RGB colors and impressive screen brightness. This technology provides a high contrast ratio, vibrant colors, deep blacks and excellent motion clarity – even during the most fast-paced gaming action – LG’s WOLED tech has earned the new UltraGear OLED gaming monitor both VESA DisplayHDR True Black 400 certification and highest VESA ClearMR tier.
      Additionally, the 27GX790A offers NVIDIA G-SYNC® compatibility and AMD FreeSync Premium Pro support, further enhancing the gaming experience by eliminating distracting screen-tearing and flickering. The application of LG’s Anti-Glare & Low Reflection (AGLR) Coating provides a more comfortable gaming experience in brighter rooms, enabling gamers to see what’s happening on screen without difficulty.
      Incorporating DisplayPort 2.1 and HDMI 2.1 interfaces, the 27-inch UltraGear OLED gaming monitor ensures compatibility with the latest consoles and gaming PCs, as well as next-generation GPUs expected to launch in early 2025. DisplayPort 2.1 yields a 67 percent increase in bandwidth compared to DisplayPort 1.4, meaning it can support higher resolutions and refresh rates.
      Contributing to a cleaner gaming setup, the monitor’s slim, flat L-shaped stand lets users place their keyboard on top of its base and offers ergonomic comfort and customizability with a swivel range of -30 to 30 degrees. It also comes with a 4-pole headphone jack to allow convenient in-game communications via headset and supports DTS Headphone:X. DTS’s three-dimensional audio solution for headphones provides accurate sound positioning, helping users pinpoint where noises are coming from – which can mean the difference between victory and defeat in intense FPS or online battle royale games.
      “An ideal choice for serious gamers, the 27GX790A boasts a 27-inch OLED screen with an exceptionally fast 480Hz refresh rate,” said YS Lee, vice president and head of the IT business unit of LG Business Solutions Company. “Our new UltraGear OLED gaming monitor is perfect for both console and PC gaming, offering a range of connectivity options and compatibility with the latest gaming hardware. The LG UltraGear brand will continue to provide high-performance monitors that enhance every aspect of the gaming experience.”
      Specifications:
         LG UltraGear OLED Gaming Monitor GX7  (27GX790A) 
      Display Type  WOLED  (Anti-Glare & Low Reflection (AGLR)) 
      Screen Size  27-inch  Design  4-side Virtually Borderless Design  Resolution  2,560 x 1,440  Color Gamut  DCI-P3 98.5%  Refresh Rate (Max.)  480Hz  Response Time  0.03ms GTG  HDR  VESA DisplayHDR True Black 400  Highest VESA ClearMR tier 
      Adaptive Sync  NVIDIA G-SYNC® Compatible  AMD Free-Sync Premium Pro 
      Connectivity  HDMI 2.1 x2  DisplayPort 2.1 x1 
      USB3.0 1up 2down 
      4-pole headphone out (DTS Headphone:X) 
      Stand  Tilt (-5° to +15°)   Swivel (-30° to + 30°) 
      Pivot 
      Height (110 mm)  
      Wall Mountable (100 mm x 100 mm) 
       
      # # #

      link hidden, please login to view
    • By News Reporter
      LG SIGNATURE OLED T and CineBeam Q Honored
      for Their Groundbreaking Innovation and Unprecedented Design

      ENGLEWOOD CLIFFS, N.J., Nov. 1, 2024 — This week, TIME revealed its annual list of the Best Inventions, naming the
      link hidden, please login to view to the list which features 200 groundbreaking innovations changing the world. Debuted at CES 2024, the LG SIGNATURE OLED T is the world’s first consumer transparent TV with transparent 4K OLED screen and LG’s wireless video and audio transmission technology, transforming users’ viewing experience with unprecedented freedom. Additionally, the  received a special mention for its sleek design, light form factor and performance. TIME’s Best Inventions of 2024 list is compiled by nominations from TIME’s editors and correspondents around the world, and through an online application process, evaluating a variety of industries and sectors such as consumer electronics, education, sustainability and robotics. Each submission is evaluated on several key factors, including impact, reach, creativity and effectiveness. See the full list here:
      Of this year’s list, TIME’s editors write: “The result is a list of 200 groundbreaking inventions (and 50 special mention inventions)—including the world’s largest computer chip, a humanoid robot joining the workforce, and a bioluminescent houseplant—that are changing how we live, work, play, and think about what’s possible.”
      Revolutionizing the world of home entertainment, the LG SIGNATURE OLED T transforms how we experience screens in our homes. This groundbreaking innovation not only delivers stunning visuals but also features a breathtaking transparent display that seamlessly blends into your environment when not in use. With its ultra-slim design, the LG SIGNATURE OLED T transforms into an elegant piece of art, enhancing any room’s aesthetic. Advanced wireless technology enables the transmission of 4K video and audio without the clutter of cables, offering a truly immersive viewing experience. The TV boasts exceptional picture quality, showcasing vibrant colors and deep contrasts, setting a new standard in home entertainment. With the LG SIGNATURE OLED T, LG is pioneering a future where technology and design coexist beautifully.
      With its compact design and powerful performance, the CineBeam Q delivers stunning 4K resolution and vibrant colors, transforming any space into a captivating theater. This state-of-the-art projector features advanced laser technology, ensuring exceptional brightness and clarity, even in well-lit environments. The LG CineBeam Q also offers versatile connectivity options, allowing seamless streaming from various devices, making it perfect for movie nights or gaming sessions. With its user-friendly interface and compact form, the LG CineBeam Q is designed to enhance your entertainment experience, setting a new standard for home projection.
      Furthermore, Signature Kitchen Suite’s 30-inch Combi Wall Oven, a product in the latest Transitional Series delivering a chic, minimalist appearance, has also been recognized as one of the Best Inventions of 2024 in the Household category.
      To learn more about the LG SIGNATURE OLED T and CineBeam Q, visit .
      # # #

    • By News Reporter
      LG Objet Collection epitomizes artful home appliances that seamlessly complement any space. And since beauty is not just on the outside, each appliance boasts innovative technology and leverages the LG ThinQ platform to ensure a smarter home that prioritizes convenience.
      To help consumers realize their dream homes – spaces that embody convenience and evoke positive emotions – LG Vietnam teamed up with AKA, a leading interior design brand that has propriety rights of over 30 famous furniture brands. Together, they crafted inspiring living space concepts showcased in BoConcept showrooms, a luxurious furniture design brand exclusively distributed by AKA. Here, the latest appliances and devices from the LG Objet Collection were prominently displayed, curating harmonious spaces that reflect unique tastes and styles.

      The living room was transformed into an art exhibition with LG OLED Posé TV. The product’s luxurious design, characterized by soft, rounded lines and a beige fabric finish, inspires a warmer, more intimate atmosphere. The Posé minimizes visual clutter by concealing cables and accessories behind its cover, while cleverly routing the power cord along the base.

      The kitchen was elevated with the LG Objet InstaView refrigerator and LG Quadwash TrueSteam dishwasher, which feature elegant designs and advanced technologies to bring aesthetics and convenience to the heart of every home.

      In the bedroom, the LG PuriCare360 Alpha PET air purifier became an indispensable element by quietly cleaning the air, ensuring the best night’s sleep. Its unique two-tiered cylindrical design added a stylish touch that accentuated the relaxing ambiance of the room. The stylish LG Stanby ME smart screen, with various customization options and effortless portability, was another popular choice for family homes.
      Another design marvel for the home was the LG Objet Styler, which boasts a modern design with minimalist square edges, resembling a small wardrobe. To ensure it blends effortlessly into any interior, its screen can be hidden away and only appears when touched by the user. Meanwhile, the LG WashTower introduced a “new breeze” to laundry spaces with its stacked washer and dryer design, utilizing a single control panel for optimal cleaning while saving valuable space.

      Beyond its pioneering and creative designs, the LG Objet Collection integrates LG’s leading technologies, allowing customers to enjoy a daily paradise of convenience. Each product in the high-end collection connects seamlessly to the LG ThinQ app, empowering users to control their devices via smartphone, ensuring spaces are always tailored to their preferences.

      Interior design experts note that the subtle yet elegant colors of beige, black and green not only allow the LG Objet Collection harmonize with a wide array of design styles but also add a touch of refinement and coziness to living spaces. These colors contrast beautifully with natural elements like stone, wood and tiles, enhancing the overall depth of the décor.

      With today’s customers expecting new products to do more with less, the experience space also showcased LG PuriCare Aero Furniture, featuring a unique design that resembles a modern coffee table. Complete with a control panel and a wireless charging pad for smart devices, its cylindrical base purifies the air while maintaining a sleek aesthetic.
      This collaboration between LG and AKA exemplifies the ideal home for modern consumers, merging aesthetically pleasing designs with life-enriching functionality. It reflects LG’s long-standing commitment to enhancing the overall user experience while promoting easier interactions with their products.
      Contributed by LG Vietnam
      # # #

      link hidden, please login to view
    • Solution For That Pollution
    • By News Reporter
      “While IR is traditionally understood as Investor Relations, I view it as Insight Relations.” LG CEO William Cho has often expressed this sentiment, and I wholeheartedly share his point of view. Over the last 25 years, I have dedicated considerable time to understanding the intricacies of the world’s capital markets, including a stint as an analyst in the IT and tech industry. My experiences have shown me that the active exchange of information and knowledge between companies and investors is essential for mutual success. Today, I take great joy and satisfaction in seeing our company make a significant impact in the market and among investors by presenting our latest business strategies. Being part of this new leap forward is truly gratifying. 
      Last year, we announced a major business transformation, unveiling our vision to become a “Smart Life Solution Company” that connects customer experiences across home, commercial spaces, mobility and even the metaverse. To achieve this, we have set ourselves the “Triple Seven” target: seeking to reach seven percent average growth rate, seven percent operating profit and an enterprise multiple (EV/EBITDA) of seven, all by 2030. We also plan to invest over KRW 50 trillion for qualitative growth by the beginning of the next decade.  

      Naturally, the attention of Korean and global investors and analysts began to focus on our enterprise value. Numerous questions were raised regarding the foundation and substance of our “Smart Life Solutions,” our growth potential and whether the announced changes were valuable enough to warrant the long-term investment of assets. As an analyst who has witnessed LG’s various transformations and efforts over the years, the initial market reaction was entirely understandable.  
      Building on “responsibility” and “authentic communication,” which have been upheld as core values of investor relations (IR) for decades, we have expanded the involvement and role of top management, thereby enhancing trust in our corporate activities. We have also significantly improved policies aimed at increasing shareholder value. In addition, we are expanding efforts to contribute to the healthy development of capital markets from a macro perspective. 
      Communication Leadership

      As the shift in business direction marks a critical turning point with regard to the company’s future blueprint, it was only natural for those leading the changes to step forward and take on the role of “communicators.” Accordingly, starting with the
      link hidden, please login to view, our CEO, CFO and other top executives have engaged in open and candid communications at key IR events, such as the general shareholders’ meeting, corporate briefings for global investors and . Beginning this year, the regular earnings conference calls, which were previously led by IR and business unit management, are now overseen directly by the CFO.  Active Policy Changes to Improve Shareholder Value
      In addition, we announced a new three-year dividend policy (covering fiscal years 2024 to 2026) earlier this year aimed at enhancing shareholder value. This policy includes changes such as adjusting the dividend record date, changing the dividend cycle, setting a minimum base dividend and increasing the dividend payout ratio. 
      In August, we became the first among the affiliates of Korea’s top 10 conglomerates to announce a value-up participation disclosure aimed at enhancing corporate value. On October 22, we ,” a master plan to boost shareholder value and normalize the company’s valuation. To enhance predictability for investors, we will continue with the base (minimum) dividend of KRW 1,000 per share and semi-annual dividends, which both began this year, while also considering quarterly dividends in the future.  

      Growth with the Market
      Most people reading this article are likely well aware that companies, investors and the market are interconnected in an organic relationship. LG Electronics aims for healthy, mutual growth with the capital market. To this end, we have developed an IR Activity Management System that quantitatively analyzes IR activities for publicly listed companies and are sharing our operational know-how both internally and externally. Additionally, we have been collaborating with the Korea Investor Relations Service (KIRS) for several years, giving lectures on the direction of IR activities related to ESG (environmental, social and governance) and consistently contributing to the development of the capital market.  
      Personally, as an analyst, I take great pride in sharing the knowledge and expertise I have accumulated from working at various companies and, through this, contributing to the positive cycle of market development alongside my colleagues. 

      Earlier this month, we were honored with the Financial Services Commission Chairman’s Award (Grand Prize), the highest award in the corporate category, at the 2024 Korea IR Awards hosted by the KIRS.* The award holds great significance as it acknowledges our contributions to maintaining systematic and sincere communications with the market, as well as our efforts to secure a stable investment base as recognized by capital market authorities and various experts.  

      Going forward, we will continue our commitment to proactive and genuine communication across all business activities to further build investor trust. I, too, will continue to strive to establish LG as an “Insight Leader” that drives healthy, mutual growth for the market, companies and investors alike. 
      By Park Won-jae, vice president and head of IR Division at LG Electronics 
      # # # 
      * Hosted by KIRS under the Korea Exchange since 2001, the Korea IR Awards are presented annually to companies and individuals who have contributed to the healthy development of capital markets through effectively IR activities. Companies and individuals recommended by analysts and institutional investors are selected through a rigorous evaluation process conducted by a professional review panel and a selection committee. 

×
×
  • Create New...