Quantcast
Jump to content

Recommended Posts

Posted

Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

From programmed obsolescence as a crime against consumer relations,
The market is driven by consumer dissatisfaction, which is always looking for the most modern or most functional product. The State grants consumers special protection through Law 8078 of 1990, by listing in its text some infractions against consumer relations. Even though the practice of obsolescence encourages the economy by generating more jobs, due to uninterrupted production by suppliers, it is an offense committed by producers. We conclude that, despite not being considered a crime by law, obsolescence is a harmful practice for the consumer.
The Consumer Defense Code (Law 8.078 of September 11, 1990) establishes, in Title II, of art. 61 to 80, a list of crimes against consumers. It should be noted that this list is not exhaustive, as art. 61 is clear in saying that they constitute crimes against consumer relations provided for in the code, without prejudice to the provisions of the Penal Code and extravagant laws. To avoid any kind of confusion, we have:
“The Penal Code and the extravagant law remain in force, with subsidiary effect. That is to say: if a given factual hypothesis is simultaneously governed by a provision of the CP and another one of this Title II, this one will prevail over that one.” (PAULO JOSÉ DA COSTA JR. AND FERNANDO JOSÉ DA COSTA, Crimes against the consumer, 2nd ed., Atlas, p. 3-4)
In particular, art. 66 indicates that the practice of programmed obsolescence is illegal when it states that it constitutes a crime against consumer relations "to make a false or misleading statement, or omit relevant information about the nature, characteristic, quality, quantity, safety, performance, durability, price or warranty of products and services".

Taking into account that, in the practice of obsolescence, the supplier does not inform that the product already has a predetermined operating period regardless of whether it is in perfect condition or not, we have:
"The supplier's silence on a relevant aspect of the product or service, which for some was equated with an allegation, can also make the verb "omit" focus. In other words: the supplier cannot remain silent when providing information to the consumer, because this is equivalent to omitting”. (ANTONIO CEZAR LIMA DA FONSECA, Consumer Criminal Law, 2nd ed. Livraria do Advogado, p. 162)
Below links with other complaints:


link hidden, please login to view

https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

In other words, it is a problem of the model, worldwide, with general dissatisfaction among gamers, proving that LG acts illegally, against the consumer.

Both Oled C9 and Oled CX can transmit in 4K 120HZ with DOLBY VISION ENABLED.

The OLED C9 has HDMI 2.1 at 48GB of data speed, the Oled CX E C1 HDMI 2.1 at 40GB.
The 3 have current WEBOS, system with updated processor and Artificial Intelligence, same quality and data processing.
In fact Oled C9, it normally produced DOLBY VISION on Xbox Series X, Apple TV + , Netflix and after the update (in the same week that Oled C1 received the fix to support DOLBY VISION in 120hz), it stopped producing content correctly in Dolby Vision. In contact with DOLBY and Microsoft both say that the responsibility for updates is LG.

 

The complaint and denunciation are registered with links to the case.

Posted
On 6/29/2021 at 3:00 PM, Leonardo Sanches said:

Problem in Dolby Vision on LG Oled TVs C9 and CX models after Software update: 05.10.04
Immediately after updating to 5.10.04, it keeps flashing / fails to sync on all Dolby Vision signals from Nvidia Shield TV Pro (2019) via a Denon X4500H. Other reports indicate that this is also true for Apple TV + and XBOX SERIES S/X.

, , ,

 

See this thread:  https://www.lgwebos.com/topic/7206-c9-update-051004-can-no-longer-connect-to-dolby/

LG has issued 05.10.15 to address this issue.

Posted
17 hours ago, Leonardo Sanches said:

It didn't quite correct it.

The worst thing is the programmed OBSOLENCE causing this error to force us to buy the C1

That is actually  way worse than planned Obsolescence.

   You are talking about a decrease / removal of features (this case a problem with Dolby Vision) via a software update...  If it is the case then is a very clear case of FRAUD!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By dinoc
      Hi everyone,
       
      Since the last OS SW update for webOS 23.2050 for my OLED LG TV 65C3 I have noticed a weird problem where the TV randomly shuts down by itself while watching TV, Netflix, YouTube … I couldn’t find a pattern when and how this happens it seems to behave like this randomly. I
      t’s like.a SW crash behaviour memory leak or something (just an assumption).
      I mention this is not the energy saving auto power off feature.
      Have you guys encountered such issue?
    • By BozaB
      Hello, 
      I need help, I bought LG Oled 65 C41 LA tv two days ago, tv is working mostly fine, except when I watch LG installed streaming platforms ( Netflix and MAX tested ) tv freezes and after about 10 seconds it restarts. It does not have any pattern as far as I know, sometimes I can watch 20 mins, last two times after six minutes it crashed and restarted automatically. Can someone please help me, how can I resolve this issue? Did someone had sam problems already? Is my tv broken or I can do something to fix it?
    • By StefanosBand
      Hello everybody . In the LG OLED 48C46LA TV (WebOs24) but the USB Recording is disabled, (country GREECE).Does anyone can Help me to enable this function Please?
    • By News Reporter
      Strategic Restructuring to Enhance Synergy and Drive Growth in Key Business Areas

      SEOUL, Nov. 21, 2024 — LG Electronics (LG) today announced a series of organizational changes and executive appointments following the approval of its board of directors. This restructuring aims to accelerate the company’s mid- to long-term strategy, “Future Vision 2030,” by enhancing inter-organizational synergy and innovating its business portfolio.
      The restructuring focuses on regrouping LG’s business operation units* to maximize the potential of existing businesses, strengthen platform-based service operations, accelerate B2B initiatives and secure new growth engines in promising sectors. These changes are designed to enhance efficiency through the strategic selection and concentration of capabilities, thereby creating greater synergy between businesses and bolstering future competitiveness.
      To spearhead this transformation, LG has appointed skilled individuals with exceptional expertise, emphasizing the enhancement of the company’s long-term competitiveness through the development of high-performing organizations.
      Key Changes in Business Structure
      A new Company will be established to bolster the growth of the heating, ventilation and air conditioning (HVAC) business, a crucial component of LG’s B2B acceleration strategy. The Overseas Sales & Marketing Company will now function as the overseas B2B control tower. Additionally, display-based operations – including TVs, monitors and signage – will be integrated to foster synergies and expand platform-based service businesses. New growth engines will be strategically relocated to Companies with greater business relevance, ensuring more stable support and creating synergies across business areas.
      All four Companies will now incorporate “Solution” in their names, reflecting LG’s evolution into a Smart Life Solution provider that connects and enhances customer experiences across various environments, including homes, commercial spaces, mobility and virtual platforms.
      Restructuring of Companies
      LG has restructured its four Companies into the Home Appliance Solution (HS) Company, the Media Entertainment Solution (MS) Company, the Vehicle Solution (VS) Company and the Eco Solution (ES) Company. This reorganization redefines their roles and identities within LG.
      The H&A Company will be renamed HS Company to align with its vision of “Zero Labor Home, Makes Quality Time.” To support this vision, LG will move the Platform Business Center – responsible for the planning, development and operation of LG ThinQ – directly under HS Company. This strategic realignment aims to establish HS Company as a leader in AI solutions across diverse spaces, including homes, commercial areas and vehicles, effectively addressing customer needs outside traditional home settings. Furthermore, HS Company will incorporate the Robot Business Division from the BS Company to integrate core robot technologies into its home robot solutions. Lyu Jae-cheol will continue to lead HS Company.
      The HE Company will change its name to MS Company to align with its goal of becoming a media and entertainment platform powerhouse. It will integrate the Information Display business and Information Technology business from the BS Company with its TV business to create synergies in hardware and platform operations. Park Hyoung-sei will continue to lead the MS Company, driving its transformation into a media and entertainment platform.
      The MS Company will accelerate the expansion of platform-based service business areas by broadening the application of webOS, which was primarily used in smart TVs, to monitors, signage and in-vehicle infotainment systems. webOS will evolve into an integrated content and services platform for both indoor and outdoor use, enhancing competitiveness through synergy and improved business structure.
      The VS Company will clarify its role by changing its name from Vehicle component Solutions Company to Vehicle Solution Company, emphasizing its commitment to providing innovative solutions across the entire automotive ecosystem. Eun Seok-hyun will continue to lead the company.
      The ES Company has been newly established. The HVAC business, previously part of the H&A Company and a significant contributor to LG’s B2B growth, will now operate as a standalone entity under the ES Company. Lee Jae-sung, the current head of the Air Solution Business Division, will lead the ES Company, ensuring continuity in the HVAC business and maintaining its strategic direction.
      Given the project-based nature of the HVAC business and the specific characteristics of the market and its customers, LG has determined that operating it as an independent Company will maximize future competitiveness and growth potential. With the establishment of the ES Company, LG aims to position itself as a global leader in comprehensive air solutions.
      Additionally, the ES Company will assume responsibility for the electric vehicle charging business from the BS Company and play a pivotal role in driving B2B growth within the clean tech sector, one of LG’s key future growth engines.
      Meanwhile, to enhance the competitiveness of overseas B2B operations, LG will establish the B2B Business Capability Enhancement Division under the Overseas Sales & Marketing Company.
      The Chief Strategy Office (CSO), acting as LG’s future strategy control tower, will also oversee AI acceleration and respond to global AI developments. The Chief Digital Office, previously responsible for digital transformation, will be reorganized into the DX Center and transferred directly under the CSO. The DX Center will focus on driving business performance through generative AI technologies and will be led by Cho Jung-bum.
      The executive appointments emphasize the selection of diverse talents with proven expertise in sales, services and R&D. Jung Pil-won, currently leading the TV Overseas Sales & Marketing Group, has been appointed as the MEA Region Representative, recognizing his extensive experience in overseas sales management and his deep understanding of the Middle Eastern and African markets. Additionally, Kim Jung-ho, Kim Yoo-seon and Choi Jung-won, who head the subsidiaries in Saudi Arabia, Poland and Malaysia respectively, have been promoted to executive positions in acknowledgment of their significant contributions to business growth.
      All appointments are effective December 1, with promotions taking effect on January 1.
      # # #
      * LG’s major business operation units are called “Companies.”

      link hidden, please login to view
    • Solution For That Pollution
    • By News Reporter
      Designed for Ultimate Gaming Immersion, the New GX7 Features
      Advanced WOLED Technology and Cutting-Edge Connectivity

      SEOUL, Nov. 18, 2024 — LG Electronics (LG) is unveiling its latest, premium UltraGear OLED gaming monitor GX7 (model 27GX790A). Designed for serious gamers, the new model features a 27-inch, QHD resolution (2,560 x 1,440) WOLED display with a 0.03milliseconds Gray-to-Gray (GTG) response time and a 480Hz refresh rate – the fastest of any QHD OLED monitor. The 27GX790A, the most compact UltraGear OLED display yet, delivers enhanced gaming immersion with exceptional picture quality, silky-smooth performance and 4-side virtually borderless design. It also works seamlessly with the newest graphics cards, thanks to an array of advanced connectivity options, including DisplayPort 2.1.
      The all-new 27GX790A is equipped with LG’s WOLED display technology, which employs a white OLED light source with color filters to produce accurate RGB colors and impressive screen brightness. This technology provides a high contrast ratio, vibrant colors, deep blacks and excellent motion clarity – even during the most fast-paced gaming action – LG’s WOLED tech has earned the new UltraGear OLED gaming monitor both VESA DisplayHDR True Black 400 certification and highest VESA ClearMR tier.
      Additionally, the 27GX790A offers NVIDIA G-SYNC® compatibility and AMD FreeSync Premium Pro support, further enhancing the gaming experience by eliminating distracting screen-tearing and flickering. The application of LG’s Anti-Glare & Low Reflection (AGLR) Coating provides a more comfortable gaming experience in brighter rooms, enabling gamers to see what’s happening on screen without difficulty.
      Incorporating DisplayPort 2.1 and HDMI 2.1 interfaces, the 27-inch UltraGear OLED gaming monitor ensures compatibility with the latest consoles and gaming PCs, as well as next-generation GPUs expected to launch in early 2025. DisplayPort 2.1 yields a 67 percent increase in bandwidth compared to DisplayPort 1.4, meaning it can support higher resolutions and refresh rates.
      Contributing to a cleaner gaming setup, the monitor’s slim, flat L-shaped stand lets users place their keyboard on top of its base and offers ergonomic comfort and customizability with a swivel range of -30 to 30 degrees. It also comes with a 4-pole headphone jack to allow convenient in-game communications via headset and supports DTS Headphone:X. DTS’s three-dimensional audio solution for headphones provides accurate sound positioning, helping users pinpoint where noises are coming from – which can mean the difference between victory and defeat in intense FPS or online battle royale games.
      “An ideal choice for serious gamers, the 27GX790A boasts a 27-inch OLED screen with an exceptionally fast 480Hz refresh rate,” said YS Lee, vice president and head of the IT business unit of LG Business Solutions Company. “Our new UltraGear OLED gaming monitor is perfect for both console and PC gaming, offering a range of connectivity options and compatibility with the latest gaming hardware. The LG UltraGear brand will continue to provide high-performance monitors that enhance every aspect of the gaming experience.”
      Specifications:
         LG UltraGear OLED Gaming Monitor GX7  (27GX790A) 
      Display Type  WOLED  (Anti-Glare & Low Reflection (AGLR)) 
      Screen Size  27-inch  Design  4-side Virtually Borderless Design  Resolution  2,560 x 1,440  Color Gamut  DCI-P3 98.5%  Refresh Rate (Max.)  480Hz  Response Time  0.03ms GTG  HDR  VESA DisplayHDR True Black 400  Highest VESA ClearMR tier 
      Adaptive Sync  NVIDIA G-SYNC® Compatible  AMD Free-Sync Premium Pro 
      Connectivity  HDMI 2.1 x2  DisplayPort 2.1 x1 
      USB3.0 1up 2down 
      4-pole headphone out (DTS Headphone:X) 
      Stand  Tilt (-5° to +15°)   Swivel (-30° to + 30°) 
      Pivot 
      Height (110 mm)  
      Wall Mountable (100 mm x 100 mm) 
       
      # # #

      link hidden, please login to view
×
×
  • Create New...