Web OS updates on smart TVs

[MicSzy]

TV model OLED65B6P purchased in mid-2017.

TV software version: 05.60.06

Web OS: 3.4.0-5706 (dreadlocks-digya)

This is supposed to be a smart TV, it’s only 4 years old and already it can’t take advantage of recent/new features in applications such as Hulu Live TV and cloud DVR. As a result we can either settle for the older basic Hulu app which doesn’t support Hulu live TV or Hulu cloud DVR, features added by Hulu a year ago when the TV was only 3 years old. The work around is viewing through a separate appliance attached to the TV (like Roku or Fire TV Stick) or broadcasting to the TV from a smart phone or other mobile device, both which add another link in the chain connecting the signal source to the TV, and which introduce audio lagging video.

Why isn’t LG supporting a very expensive “smart” TV that is less than 4 years old by updating the Web OS?  

We also own another LG TV, model 32LJ550B-UA, which supports the latest Hulu app with Live TV and cloud DVR. That set was purchased in 2018. Why can’t the same software version and integrated Web OS be applied to our primary viewing TV above? This second set shows:

TV software version: 06.00.04

Web OS: 3.9.0-63004 (dreadlocks2-dudhwa)

[billwesterlage]

I have bought my last lg tv due to the lack of updating

[LarryW]

LG sucks.  We have spent well over $10k on LG TV, refrigerator and range.  TV WebOS obsolete as mentioned in this post. Refrigerator died and we were left high & dry by LG for over 4 months! Range died when we used the auto-clean function, and required a thermostat breaker replacement, with the advice to not use the auto-clean function!?

NEVER BUY LG!!!

[Brian B]

I think the answer is that LG hates you (and the rest of us) and wants your TV to be redundant so you buy a new one.  

My preferred option is to buy something like a google chromecast or similar and use them for everything 'smart'.  These things work much better for any and all apps than the crappy apps on the 'smart' TV.   LG quickly makes their older TVS unusable with bloated software or just no updates - but you can sidestep that with an HDMI device such as chromecast and never use their rubbish software again.

[exnor]

The biggest problem with LG (imho) is the Software update policy.

You are stuck with the OS version that the TV was launched.  Never mind if the hardware is more than capable to handle a new version. LG wont update it.

[David Winthrope]

I have lg49uh850v payed 999£ from Currys 2016 since last update 05.60.15 I can't even get WiFi it just keeps searching for my hotspot nothing works hard reset soft reset screen share etc nothing.lg support sends you round in circles I agree with all of the above comments never again LG I use fire stick for apps.perfect no problems at all.its all true the above comments.crap software there is no way to uninstall the updates even on hard reset which should take it back to the original default.picture 3d and sound fantastic but no internet Why did I pay all that money for a smart tv.i don't have broadband I use my mobile hotspot works a treat on fire stick no buffering or loss of picture I am furious with LG this has been going on for 2 years trying to get support watching YouTube videos on LG TV tips but of no avail WiFi doesn't even show other networks in the neighborhood as it did before this update in 2021 June

Anybody got any tips apart from don't buy LG again