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HBO Max app is triggering Audio Guidance for no reason
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By ato53
Hello,
I have a new C4 TV.
Here is the problem I am facing, as well as a suggestion for improvement.
When you have an acoustic deficiency, it is much easier to use a headset (via bluetooth).
But the only current option is to switch the sound to the internal speakers when you activate the bluetooth.
It is still a shame to penalize other people who watch TV by no longer allowing the use of a good sound installation that you have (sound bar, ...) because a person needs an acoustic aid.
Would it be possible to add this combination (optical output + bluetooth) to satisfy everyone?
I add that I tried to place an optical splitter to combine the 2, however, there is a bug apparently because as soon as you turn off the headset, there is a white rectangle which probably indicates an error that appears very briefly but every few seconds, which makes TV viewing impossible.
Thanks for the follow-up
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By herebedragons69
I purchased an LG 86" UT8050 4K UHD LED Smart TV (2024) from JBHIFI in Australia. The TV was wall-mounted and set up by a local installer. I discovered that my TV has Chromecast built-in. I tried casting music from Roon, but Chrome immediately crashed and the TV shutdown. I tried again and the audio was distorted. I shut down and tried again and the audio stuttered. I tried Chromecasting with Qobuz and Plex and got the same result on audio playing out to my Yamaha RX-V6A and the TV speakers. I then tried to play audio from the Plex App in the LG WebOS. That played fine, without any distortion.
Thinking this might have been a result of a hurried setup (the installer did this job "on the run" I reset the TV to factory defaults and set it up again. Everything went smoothly. But the problem with Chromecast persists. First time launching Chromecast the app crashed and the TV shutdown. 2nd try I got distorted audio to the receiver and to the TV speakers. Audio and Video are fine on all other apps. I can see no other faults.
I've been Googling this and not seeing much info other than a few threads where people are saying that the LG built-in Chromecast feature does not work. I saw that one person returned his TV and the replacement had the same issue with built-in Chromecast. Most discussions on this issue are hijacked by people using a Chromecast streamer or dongle as opposed to the built-in Chromecast. They often talk about turning off this or that specific Chromecast setting, settings that are not accessible with a TV with built in Chromecast
In the WebOs when I look at connected source devices Chromecast is there with a "Chromecast Settings" option. The settings have only one option and that is opt-in on sending crash data to Google. Apparently, Google is not monitoring the issue very closely.
I listen to mostly Hi-Res audio. I wonder if the issue is caused by the bitrate of 24-bit Hi Res flac files. I did notice that when I cast audio that was CD quality (16-bit), the distortion did not occur. This is weird though because in the past I have been able to cast 24-bit audio to Chromecast-enabled devices without any problems.
My TV says my firmware is up to date. I did not see a prompt to install a firmware update during setup. I've set software and app updates to be automatic.
Appreciate any help or even a "Hey, it's not just you, this is a known issue, I've got this problem too".
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By DW1
Hello,
I recently purchased an LG C2 65" with WebOS and I find that sometimes I want to use multiview picture-in-picture to play a video game from an HDMI input, then watch youtube in a small window. It would be nice if I could also listen to the game audio along with the youtube audio. I am thinking it would be enough to have both audio sources combined and I could adjust the volume from the HDMI device. Ideally, it would have its own mixer to set the volumes of each but that is not needed initially. Also, I wish there were move options for moving the screen around. I really like how Firefox has their picture-in-picture mode where you can move it around the screen so dynamically and change the size by dragging the window. It is nice that it can be moved around the screen, and made smaller. And probably good to have those as default movements but maybe have an option to unlock full moving of the screen.
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By jikhead
I'm not getting any audio from the apps via the HDMI via ARC connection to my receiver. This occurred two weeks ago and was unable to resolve it, but ironically there was new firmware released that same day for my B6 (3/31/17) and this fixed the issue. However, now I again can't get it working after a TV reset and tinkering with the audio settings again. I tried to load the firmware again, but it appears this is not possible to forceable load the same firmware.
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By starwoodtech
I have a 65 Inch LG OLED evo AI C4 4K Smart TV 2024 - Model OLED65C4PUA.ACC. here have been a many weird things happening. This is one of them:
Whenever I turn on my TV, it doesn't remember the audio settings I chose before. I repeatedly need to set my audio for the input I am using. I ofter select APPLY TO ALL INPUTS to try and make sure it's the same regardless of which input I use, but it still reverts all changes.
Does anyone know what this happens?
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Question
Abinkc
I have audio guidance on. I’m delighted the new HBO Max app is finally here. But!
Every now and then Audio Guidance comes on and announces, “On the play/pause button. Press play/pause.” Nobody is near the remote. Everyone is sitting still. The utterances are random and maddening. And they don’t happen in any other app.
could someone please contact the developer?
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