Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!
  • 0

Enter Home Button from Sling TV app, but Sling TV immediately Re-starts

jkester

Asked by jkester,

 Share

Question

jkester Rookie

jkester

Posted
Posted

Sling TV is my default app on my LG TV.   Everything  was working fine until today.  Now when I hit the HOME button on the remote, the TV correctly returns to the HOME page, but then immediately re-launches Sling TV before I have an opportunity to select a different app (for example, Netflix).   This cycle repeats itself every time I enter HOME while in the Sling TV app.  The only way I can return to HOME without Sling TV automatically relaunching is to manually select a different input (e.g., HDMI one or LIVE Team), and then enter HOME and it will correctly stay in HOME until another app is selected.  I've tried resetting the TV  and I've tried deleting/adding Sling TV.  I have the latest WebOS update.  This may have started after downloading a recent Sling TV app?  Not sure.  Any suggestions appreciated.

25 answers to this question

Recommended Posts

  • 0
attomic Newbie

attomic

Posted
Posted

I am having the same issue.  I have tried re-installing slingtv without luck.

If you open another service such as Disney or Amazon prime and then go Home\Dashboard then it will stay there.  But if you go to sling then Home then sling will reopen automatically.  Huge pain.  I am considering doing a factory reset but trying to avoid it as it may not even work.

  • Like 1
  • 0
jkester Rookie

jkester

Posted
  • Author
Posted

Regarding SlingTV automatically relaunching itself when magic remote Home button is pressed, I tried a factory reset twice with no luck.  I also tried removing the power plug and holding in the TV power button for 60 seconds.  I tried reinstalling Sling TV several times.  Nothing worked.  Costco Tech Concierge advised me to return the TV (I am within the 90 days), but I will try to contact LG Tech Support tomorrow.  I will post what I find out.  

  • 0
attomic Newbie

attomic

Posted
Posted

Im sure its a just a software bug somewhere that may get corrected with future patches...  Personally I would not return a TV for this sort of thing.....grass is always greener.

  • Like 1
  • 0
attomic Newbie

attomic

Posted
Posted

FYI This OP is stating the issue started after updating his sling app.  He has 3 LGs and did not update one of them which is still functioning correctly.  So the issue appears to slings latest update to their app.

 

 

 

  • Like 1
  • 0
ROGERM Newbie

ROGERM

Posted
Posted

Signing out of Sling, or deleting the Sling app will allow you to go to the Home Screen like normal but as soon as you sign back-in to Sling, or relaunch the app, the loop starts again. So, it is only a temporary fix.

If you launch Netflix from your remote keypad then go to the Home button, that seems to work too - until you relaunch Sling. 

I think this issue started after the last Sling update.

  • Like 2
  • 0
jkester Rookie

jkester

Posted
  • Author
Posted

I called LG today.  The tech had me change the location in settings to Canada, restart, and then back to US.  That did not help.  Then he was going to have me do a factory reset (which I already had done twice before the call), and so I asked him what he would have me do next if the factory reset did not work.  He said he didn't know, upon which I asked him to please check if others were reporting this issue (it did not help that he never heard of SlingTV).  After about 5 minutes on hold, he came back and said other customers have complained about this issue and factory reset (which includes signing out of SlingTV) did not help either.  The technician said they will elevate the problem to the LG software engineers to work this out with SlingTV.  Bottomline: LG tech support was not able to resolve the issue for me.  Hopefully a future update will resolve the problem.  

  • Like 2
  • 0
Lauren G Newbie

Lauren G

Posted
Posted

This SlingTV loop is driving me crazy. What’s the best way to contact support so they know others are having the same problem? If it doesn’t resolve soon I’m going to ditch sling and try YouTubeTV. 

  • Like 1
  • 0
jkester Rookie

jkester

Posted
  • Author
Posted

To all those having this issue of SlingTV hijacking WebOS, I encourage you to please call LG Support and let them know so they are aware of the issue.  Unless folks complain, it may not be addressed in the next WebOS update.  LG USA Support can be reached at 1-800-243-0000.  Tell the support tech that many others are having this same problem on the LG Forum and to document your case.  Factory reset and deleting/reinstalling the SlingTV will not resolve the issue because SlingTV app takes over as soon as it is re-installed.   If you purchased your TV at Costco, don't waste your time contacting their concierge service.  They will just tell to contact LG support.  I have not tried calling SlingTV support. 

  • 0
sportsnut Newbie

sportsnut

Posted
Posted

I discovered the same issue yesterday.  I tried contacting LG, leaving my number for a call back, but I never received a call.  I contacted SLING, and they said they had not heard of the problem.  Further, they stated it could not possibly be due to their app; it had to be an LG issue.

Is anyone aware of a resolution?

  • Like 1
  • 0
Stevie Newbie

Stevie

Posted
Posted

I’ve had the same problem but I don’t think it’s the sling app because if I’m watching live local channels (I have an an antenna plugged in) and go home it automatically switches back to the local channels.  Same if I’m with sling it switches to sling. 

  • 0
HDC Newbie

HDC

Posted
Posted

I am having the same problem with Sling hijacking my Home Screen on my brand new LG!!  I will call LG support also… please someone fix this!

 

  • Like 1
  • 0
King_Stannis Newbie

King_Stannis

Posted
Posted

This issue happens to me too. Sling is set to my "Watch TV" input option and if it's chosen it's like herpes - you can't get rid of it. The only thing that works is to quickly choose any other app when you press the home button and have 2 seconds to do this. 

 

I actually think it's an LG issue because as someone else said I entered the same kind of loop one other time with the antenna channels. 

  • Like 1

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • David Daul
      Factory Reset, Remote Won't Work, Stuck on Press the OK button(wheel) on your remote (55NANO81ANA)
      By David Daul
      My magic remote and my Roku remote stopped working for turning off power so I performed a factory reset after troubleshooting to get the remote working.  I am now stuck at the 1st screen of the Factory Reset which says "Press the OK Button(wheel) on your remote."  Well... this really stinks because the remote doesn't work!!!  I have tried a USB mouse, a new magic remote, other LG Remotes with no luck.  I have also tried using the button on the bottom of the tv.  And, I contacted support which was just an exercise in redoing everything I had already tried... No Luck!!
      This is a Nano Cell 55NANO81ANA which is basically just a big brick now since I cannot even use any of the inputs.  Does anyone have a trick for getting past this initial screen???
      Thanks for the help.
    • AmuLulu
      Latest WebOS update changed Home Screen
      By AmuLulu
      Why did the latest WebOS update 03.51,15 change my home screen settings?
      That is very RUDE
      It is MY home screen, not yours☹️
    • News Reporter
      LG Introduces Innovative Total Home Solutions at KBIS and IBS 2025
      By News Reporter
      Company Presents Expanded Range of Solutions for Home Design and
      Residential Builder Markets at Major Industry Tradeshows in Las Vegas

      SEOUL, Feb. 25, 2025 — LG Electronics (LG) is showcasing its cutting-edge residential space solutions at the 2025 Kitchen and Bath Industry Show (KBIS) and 2025 International Builders’ Show (IBS), both taking place in Las Vegas from February 25-27.
      As a regular exhibitor at KBIS and a first-time participant at IBS – the world’s largest annual B2B construction tradeshow – LG introduces a range of innovative products and solutions designed to meet the evolving needs of home designers and builders in the American market. Aligned with America’s latest lifestyle and housing trends, LG’s offerings combine thoughtful design with cutting-edge technologies.
      At KBIS 2025, LG is set to captivate and inspire attendees with its rebranded SKS (SIGNATURE KITCHEN SUITE) ultra-premium built-in kitchen solutions. Visitors will experience the passion and authenticity behind SKS’s True to Food philosophy through the brand’s latest innovations, including the SKS 36-inch Cook-zone-free Induction Pro Range and the revolutionary Island System concept.
      Executive Chef Nick Ritchie, from the SKS Experience & Design Center in Napa Valley, Calif., will host live culinary demonstrations featuring the SKS Pro Range and Combi Wall Oven. These cutting-edge appliances feature Gourmet AI, which analyzes available ingredients and suggests optimal recipes and cooking modes for an elevated cooking experience.
      The SKS showcase will also highlight “Technicurean” concept kitchens – where culinary expertise meets advanced technology. Designed for different facets of the Technicurean lifestyle, these kitchens seamlessly integrate SKS’s latest innovations, including the 24-inch column wine cellar with LG ThinQ-enabled wine curation and the stylish SKS Transitional package.
      Maximizing Space, Energy Efficiency and Everyday Convenience with LG
      Beyond SKS, LG’s KBIS exhibit presents a range of premium LG-branded solutions designed exclusively for the U.S. market. Visitors can explore high-capacity, high-efficiency appliances across four dedicated zones – Zero Clearance, Zero Gas, Zero Venting and Zero Inefficiency – experiencing seamless connectivity and personalized comfort enabled by the LG AI Home hub, ThinQ ON and smart life solutions including ThinQ UP and ThinQ Care.
      Emphasizing the “Zero” theme, LG introduces innovations designed to optimize home spaces. The Zero Clearance Zone, styled as a chic, modern living environment, features appliances incorporating LG’s space-efficient Zero Clearance technology. Showcasing the benefits of electrification, the Zero Gas Zone highlights a variety of electric kitchen and laundry appliances, including induction cooktops and ovens. The Zero Venting Zone, demonstrates LG’s leadership in heat pump dryers. The dryers provide enhanced efficiency with the company’s DUAL Inverter heat pump and accurate fabric-type and load-weight analysis with the AI DirectDrive (AI DD) Motor and 6 Motion technology. A cutaway model provides an inside look at LG’s advanced heat pump dryer mechanics.
      The Zero Inefficiency Zone introduces the “Zero Labor Home” lifestyle with LG ThinQ ON AI Home hub and a suite of AI-powered appliances. This includes spacious, high-capacity solutions ideal for larger households, such as the LG SIGNATURE 29-inch washer and dryer pair and the 29-inch WashTower. Enhancing everyday convenience, LG ThinQ ON simplifies home management, ThinQ UP offers continuous service upgrades and ThinQ Care delivers premium, proactive support, creating a smarter and more efficient living experience.
      Accelerating Expansion into the U.S. Builder Market with Total Space Solutions
      Debuting at IBS, LG is showcasing an array of solutions for builders, designed to meet the evolving needs of homebuilders and the unique demands of their customers. LG’s comprehensive IBS exhibit features concept spaces designed to accommodate various lifestyles and preferences, each offering an optimized package that reflects the company’s intimate knowledge and understanding of the latest American housing trends.
      Builders can explore a range of compelling home solution collections, including packages with ENERGY STAR-certified appliances with heat pump technology and premium built-in packages customized for single-family and multi-family homes. The exhibit’s central meeting area allows attendees to connect with LG Pro Builders, LG’s dedicated salesforce for the builder market, to discuss the residential solutions on display.
      LG’s IBS exhibit also highlights the benefits of its smart home management solutions. LG ThinQ integrates smart appliances and IoT devices into a unified smart home system, enhancing convenience and security for homeowners. Additionally, LG ThinQ Care offers proactive support, intelligently safeguarding appliance performance and reliability while helping to prevent costly and inconvenient service visits.
      “By participating in both KBIS and IBS, LG is reinforcing its commitment to delivering tailored, high-efficiency total space solutions for the U.S. built-in and housing markets,” said Lyu Jae-cheol, president of the LG Home Appliance Solution Company. “We will continue to provide innovative solutions that fully address the needs of both our B2C and B2B customers.”
      Visitors to KBIS 2025 and IBS 2025 from February 25-27 can experience LG’s latest innovations at the company’s booths (West Hall #W2417 and #W2931, Las Vegas Convention Center).
      # # #

      link hidden, please login to view
    • Dennis Radliff
      Accessing saved Favorites without a FAV button
      By Dennis Radliff
      I have an LG OLED TV 2024, and the remote does not have a FAV button. I have saved some favorite OTA channels through the Channel Manager, but I don't know how to access them without a FAV button. Can someone help me with this?
    • News Reporter
      LG Introduces PuriCare AeroHit, a Compact Home Solution for Cleaner Air
      By News Reporter
      Perfect for Any Living Environment, Company’s Latest Air Purifier Presents
      a Chic, Compact Design and Superb Air Purification Performance

      SEOUL, Feb. 6, 2025 — LG Electronics (LG) is introducing the LG PuriCare AeroHit, an advanced air care solution designed to seamlessly integrate into any living space while delivering superb indoor air quality. Boasting advanced purification capabilities, convenient features and a modern, minimalist aesthetic, the AeroHit brings both comfort and style at home.
      The LG PuriCare AeroHit delivers fresher, safer air at home with its Aero Series H Filter – a multi-layer “360-degress” filtration system that effectively reduces dust particles, odors, viruses and allergens while also absorbing various airborne pollutants. In addition, its Particulate Matter (PM) 1.0 sensor* detects ultrafine dust as small as 0.01 micrometers, enabling real-time air quality monitoring. The AeroHit automatically adjusts its purification performance to maintain optimal indoor conditions.
      Setting itself apart from conventional air purifiers, the AeroHit features an ultra-slim, space-saving design that would fit effortlessly into even the smallest rooms. Its muted matte finish complements a variety of interior styles, while the integrated LED display provides intuitive control and air-quality updates. Along with the standard model, LG is launching the PuriCare AeroHit Pet, designed specifically for pet-friendly households.
      “The AeroHit combines outstanding air purification performance with a stylish, space-saving design, embodying our commitment to innovative air care solutions for a better life at home,” said Hong Sun-yeul, head of LG’s Air Care Business Division. “LG will continue to address the needs of customers by developing products that foster healthier and more comfortable living environments.”
      # # #
      * The PM 1.0 sensor provides real-time air quality updates that can be monitored on the display or via the mobile app.

      link hidden, please login to view

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...