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ABC iView app has repeated momentary interruptions when streaming

Nick Payne

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Nick Payne

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I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

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Nick Payne
Nick Payne

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI port

Peter05
Peter05

Hi Karin On Thursday, September 1 ABC audience support sent me the following message: "We have released an update today, version 6.2.0.  Can you please ensure you have this version installed

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Noel Walker Explorer

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On 1/12/2022 at 7:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Yes. I've noticed this also...

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Emanuel Raniolo Rookie

Emanuel Raniolo

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On 1/12/2022 at 8:26 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Yes I have this problem too, although I do not get picture breakup, just the momentary sound interruption. I timed this not long ago and it was regularly at 60 second intervals. I emailed both ABC Audience Support and the LG content store. Both told me to uninstall and then re-install the ABC iView app. The ABC went further and requested that I also turn the modem and TV off at the wall for a few minutes, switch back on again (to reboot both) and complete a factory reset of the TV, then relaunch the app. I did everything other than factory reset the TV, as it is not a trivial exercise to re enter changes made to the default TV and  program settings. Needless to say that this did not fix the problem.

Interestingly I also noted that the currently installed version of ABC iView on my LG E8 is 4.8.3 and that the LG content store on the TV indicates that 5.4.0 is the latest version available. However when I uninstall and re-install the App, it is  version 4.8.3 that downloads and installs once again. Consequently I can never get the latest version, as there may be a good possibility that our momentary sound issue interruption problem may not be manifest in 5.4.0. I have asked LG why this is the case and I have had no reply. I also know that my son has an older LG TV than mine and his has correctly updated to the new version 5.4.0. So what gives?

I would be interested to know if others have experienced the same inability to update to the latest version issue as me. It would appear that there is a bug on two fronts that LG (in conjunction with the ABC) needs to acknowledge and address promptly.

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Noel Walker Explorer

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14 minutes ago, Emanuel Raniolo said:

Interestingly I also noted that the currently installed version of ABC iView on my LG E8 is 4.8.3 and that the LG content store on the TV indicates that 5.4.0 is the latest version available

My iView app updated to 5.4.0 on (15/3/21) my TV is the LG OLED65C8PTA. 

I also mostly get sound breakup occuring, although I have seen the screen blink on the odd occasion.

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Emanuel Raniolo Rookie

Emanuel Raniolo

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1 hour ago, Noel Walker said:

My iView app updated to 5.4.0 on (15/3/21) my TV is the LG OLED65C8PTA. 

I also mostly get sound breakup occuring, although I have seen the screen blink on the odd occasion.

Thanks Noel for your reply.

I see that same information as you in the LG content store when I search and select to view the particulars about the ABCiView app. It clearly says version 5.4.0 updated 15/3/21.

Unless I am interpreting this incorrectly, that refers to the latest app version available in the store. However if you open the installed App and log in normally, once in the "Home" screen go to the right hand side menu and select "My Account" (this is your user profile picture icon). On the "My Account" page at the bottom, mine clearly says Web Version 4.8.3, Config-LGWEBOS4. I take that to be the web version of ABCiView installed on the TV. This cannot be referring to the webOS TV version installed as this is 4.4.0-9 (goldilocks-gorce) as found in the "about this TV" menu in settings/general.

Could you check to see what your ABC iView App "My Account" web version is showing?

For the record I am on the latest TV Software version 05.40.09

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Noel Walker Explorer

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9 minutes ago, Emanuel Raniolo said:

Web Version 4.8.3, Config-LGWEBOS4

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

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Emanuel Raniolo Rookie

Emanuel Raniolo

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37 minutes ago, Noel Walker said:

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

Thank you. We can only speculate. I feel that something is not right however.

I will check my Son's TV as I think that I remember that 5.4.0 was also shown on the ABC iView App My Account page after his update.

I will report back when I am able.

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Emanuel Raniolo Rookie

Emanuel Raniolo

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On 1/17/2022 at 3:18 PM, Noel Walker said:

Mine says the same thing on the "My Account" page.  4.8.3.     My TV about version is also 5.40.09

The only thing I can think is the Web version may not be the same as the App version. IE, The current app 5.4.0 may be based on some old web version of the app 4.8.3. 

On 1/17/2022 at 4:03 PM, Emanuel Raniolo said:

Thank you. We can only speculate. I feel that something is not right however.

I will check my Son's TV as I think that I remember that 5.4.0 was also shown on the ABC iView App My Account page after his update.

I will report back when I am able.

Yes you are correct Noel, the Web versions displayed in My Account and for the App itself are unrelated.

My son's My Account displays 4.9.0. Incidentally mine has now changed from 4.8.3 to 4.9.0 as well.

I did contact the LG Content store to follow up on their advice to uninstall then re-install the App to tell them that it did not remedy the problem.

They have since replied and now want me to perform  a TV factory reset. I guess this is generic advice and part of the routine process needed in the investigation. However at this point, I don't believe that they have taken the issue seriously. I have also made them aware of this discussion on this LG Web OS user forum.

I am not prepared to do a TV Factory reset however, as I would have to start from scratch after the reset and it would be as if I took the TV home for the first time.

For me the pain is bigger than the remote probability of gain, so I will put up with the momentary sound interruption which affects the ABC iView App only.

Would be interested of course if someone else followed through with their advice, and also interested to see whether a new App version in future my resolve the issue as well.

 

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JasonM Newbie

JasonM

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On 1/12/2022 at 8:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65"

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, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Prime, etc) do not show the same problem.

 

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Emanuel Raniolo Rookie

Emanuel Raniolo

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I would like to report that the problem of repeated momentary interruptions whilst streaming has been resolved on my LG OLED E8 TV.

I watched ABC iView last week and again last night and there are no more problems with sound (sound was the only issue for me as there was no picture interruption).

There was no intervention on my part and I would suggest that either the ABC or LG have fixed the issue.

The ABC iView app version installed from the Content store remains at 5.4.0, however the Web version as listed in the APP is now 4.12.0, an update from 4.9.0 in February.

There has also been a TV software update since this discussion was started in January. LG OS 05.40.26 is now the current version, however this version has been in place since late January and did not impact on the problem also experienced with the previous version 05.40.09.

So all in all a pleasant if not mysterious surprise.

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Nick Payne Apprentice

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On our set (G1 OLED) it still stutters. I started watching Van Der Valk with the iView app on the TV last night, but after the first couple of stutters switched to iView on my Chromecast, where I don't get the stutter. There was no notification either when powering on the TV or starting the iView app that an update was available.

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Emanuel Raniolo Rookie

Emanuel Raniolo

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8 hours ago, Nick Payne said:

On our set (G1 OLED) it still stutters. I started watching Van Der Valk with the iView app on the TV last night, but after the first couple of stutters switched to iView on my Chromecast, where I don't get the stutter. There was no notification either when powering on the TV or starting the iView app that an update was available.

Sorry to hear Nick. There was no notification on my TV either. I can only assume that the within App web TV version updates in the background without giving notification. It is only if there is an updated app version in the LG Content store that a notification will be provided. As our TV models are not the same, I would hope that a similar fix may roll out to you in due course. 

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Joanne A Newbie

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I'm also having issues wth playback stuttering and various error codes - codes this far 1003, 6007, 3916. This has been happening for approximately 10 days; no issues previously 

Rebooted modem,  which temporarily works but then problem re-presents.  Re-linked TV to app with no success on eliminating errors. 

 

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Karin A Newbie

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On 1/12/2022 at 8:56 PM, Nick Payne said:

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

Seems it’s my turn to have this problem except the sound drops out and the picture freezes for a fraction of a second very frequently - like once every 10 seconds!  My tv is LG NANO86TNA and the ABC iView app is version 5.4.0, updated 15/3/21.  I just tried deleting the app and reinstalling it and there is no change.  I can watch the iView app on my iPad without any issues, and I can cast from the iPad to the tv as well.  This is an annoying workaround to have to use.  It’s been a while since everyone posted here so I hope there is a solution that I just haven’t found yet.  Anyone else experiencing this problem now?

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Emanuel Raniolo Rookie

Emanuel Raniolo

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On 8/7/2022 at 11:38 PM, Karin A said:

Seems it’s my turn to have this problem except the sound drops out and the picture freezes for a fraction of a second very frequently - like once every 10 seconds!  My tv is LG NANO86TNA and the ABC iView app is version 5.4.0, updated 15/3/21.  I just tried deleting the app and reinstalling it and there is no change.  I can watch the iView app on my iPad without any issues, and I can cast from the iPad to the tv as well.  This is an annoying workaround to have to use.  It’s been a while since everyone posted here so I hope there is a solution that I just haven’t found yet.  Anyone else experiencing this problem now?

Hello Karin. Sorry to hear that you are experiencing this problem. In April I posted that my similar issue had spontaneously resolved. Unfortunately about 2 weeks ago the sound drop out started up again. Until that time the ABC iView up had been performing faultlessly. I am hoping that just as the first time, this will again resolve in due course.  The ABC and LG provide no joy with their standard and generic responses. You may be asked to return your TV to the default factory settings and then relaunch the App. I did not go down that path, but you may try. The App also has not been updated for quite some time. Good luck and I hope that you have some success in resolving this matter.

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Karin A Newbie

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On 8/9/2022 at 8:32 AM, Emanuel Raniolo said:

Hello Karin. Sorry to hear that you are experiencing this problem. In April I posted that my similar issue had spontaneously resolved. Unfortunately about 2 weeks ago the sound drop out started up again. Until that time the ABC iView up had been performing faultlessly. I am hoping that just as the first time, this will again resolve in due course.  The ABC and LG provide no joy with their standard and generic responses. You may be asked to return your TV to the default factory settings and then relaunch the App. I did not go down that path, but you may try. The App also has not been updated for quite some time. Good luck and I hope that you have some success in resolving this matter.

Thanks for your response, Emanuel, and I’m sorry the bug has returned for you too!  For me it occurs every 10 seconds exactly and in the same place each time (like right on the punchline of a joke, grrr) and it is the only app that does anything remotely like this.  I looked at what I would need to do after a reset of the tv and it would mess up too many other apps for me to consider doing that.  I’m going to start nagging the ABC as the fault seems to be entirely within their app.  Hopefully there’s a ton of other people doing the same and just not posting in forums that I could find.  And I’ll work out how to use my PVR again, I’ve been relying on iView for catch-up tv for years now.  Good luck with your relapsing issue too, fingers crossed for some good news soon!

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Peter05 Newbie

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I'm also experiencing momentary interruptions in iView that occur every 10 seconds.  I don't have problems with any other app.  My TV is an LG 43 Inch UN73 Series 4K UHD Smart LED TV 43UN7300PTC.

As suggested by LG Support I connected the TV to my mobile phone rather than my home NBN but still the problem persisted.  I then did a factory reset of the TV but this did NOT resolve the issue.  So I guess it's an issue with the iView app rather than the TV.

I found it so annoying that in desperation I bought an Apple TV 4K box.  And now iView works fine.  It's a costly workaround ($240) but at least iView now works.

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Karin A Newbie

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16 hours ago, Peter05 said:

I'm also experiencing momentary interruptions in iView that occur every 10 seconds.  I don't have problems with any other app.  My TV is an LG 43 Inch UN73 Series 4K UHD Smart LED TV 43UN7300PTC.

As suggested by LG Support I connected the TV to my mobile phone rather than my home NBN but still the problem persisted.  I then did a factory reset of the TV but this did NOT resolve the issue.  So I guess it's an issue with the iView app rather than the TV.

I found it so annoying that in desperation I bought an Apple TV 4K box.  And now iView works fine.  It's a costly workaround ($240) but at least iView now works.

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

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ChrisW Newbie

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15 hours ago, Noel Walker said:

I am not having any problems with iView any more the version within the iView app on my TV is 6.1.4

 

I have that version, but I’m still having the issue, to the point I can’t watch through the tv iView app. Instead I use iView on my iPad and AirPlay that to the tv - no interruptions. 
 

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KatyJane Newbie

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I too am having this problem.  It only began a couple of weeks ago but, as far as I'm concerned, renders iView unusable.  I also tried the iView app reinstall.  My TV also indicates the firmware is up to date.  I'm trying the hard reboot now but don't hold out much hope as, as already mentioned by someone, we've all had experience of these generic troubleshooting protocols that basically shift blame, effort and time-suck from provider to customer, and fail to solve anything.  I too have no intention of doing a factory reset, as no other app is now or has ever caused this issue except for once, through a speed-limited service on a low-RAM receiver. 

Although there cannot possibly now be a low-bandwidth issue through my current FTTP service, this coincidence does make me wonder if ABC is transmitting a non-variable high-resolution signal that surpasses the TV's reception capability.  Sorry, idk the proper technical language.  The point is it's horrible and we can't access our taxpayer-funded service because of it.  Auntie ABC, you need to fix this.  And so does LG.  Thanks.  

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Karin A Newbie

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On 8/28/2022 at 9:59 AM, Noel Walker said:

Found this dated 26-AUG-2022. Looks like they are aware of the situation and working on same...

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Thanks, Noel, I’m glad they appear to be working on it now.  Fingers crossed they can find the culprit!  I assume there will just be a welcome firmware update when they fix it.  I have resurrected my old PVR so I can at least pause and rewind live tv for some shows and not tie up my iPad for screen casting.  Not ideal though, I lose the subtitles which I rely on more than I thought I did!

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Karin A Newbie

Karin A

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Well, the problem seems to be fixed for me!  I really hope it’s not just me and the glitch is gone for everyone now.  I couldn’t tell if the app updated itself (have it set for automatic updates) and the LG Content Store still shows the same version no. 5.4.0 and updated 15/3/21.  But in the iView app itself it now states it is Version 6.2.0 (was 6.1.4) and Config LGWEBOSHLSJS (was LGWEBOSDEFAULT).

All I did was try the app again and it behaved perfectly, then checked for the update info.  I am so very glad I didn’t do a factory reset of the tv like they kept suggesting!  Fingers crossed there is good news for everyone else here too.

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Emanuel Raniolo Rookie

Emanuel Raniolo

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16 hours ago, Karin A said:

Well, the problem seems to be fixed for me!  I really hope it’s not just me and the glitch is gone for everyone now.  I couldn’t tell if the app updated itself (have it set for automatic updates) and the LG Content Store still shows the same version no. 5.4.0 and updated 15/3/21.  But in the iView app itself it now states it is Version 6.2.0 (was 6.1.4) and Config LGWEBOSHLSJS (was LGWEBOSDEFAULT).

All I did was try the app again and it behaved perfectly, then checked for the update info.  I am so very glad I didn’t do a factory reset of the tv like they kept suggesting!  Fingers crossed there is good news for everyone else here too.

I can also confirm that the issue is (again) fixed for me with the new credentials internal Version 6.2.0 and Config LGWEBOSHLSJS.

Let us pray that this fix lasts a little longer than it did last time. 

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      LG webOS highlights LG’s dedication to optimizing content consumption, with support from over 4,000 partners in 180 countries and millions of active users. Since its launch, webOS has evolved over 10 years to transform the home entertainment experience for easy-to-use viewing pleasure. Now available across LG TVs and lifestyle screens such as StanbyME and StanbyME Go, webOS has recorded significantly increased usage time, with consumers gradually shifting access from traditional TV to webOS, reflecting its widespread appeal to users around the world.
      For further details about free and discounted content available during LG Streaming Week, visit the dedicated page on each regional LG.com site. Information on LG product promotions can also be found at
      link hidden, please login to view. ###
       
      1 LG Streaming Week 1 starts September 9 and redemptions for Week 1 offers close September 15. Week 2 starts September 16 and redemptions for Week 2 close September 22. Week 3 starts September 23 and redemptions for Week 3 offers close September 29. Week 4 starts September 30 and redemptions for Week 4 offers close October 6. Week 5 starts October 7 and redemptions for Week 5 offers close October 13. Select partner offers may start at a different date than the beginning of the week.
      2 Partner offer can only be redeemed once via LG Streaming Week app.
      3 Apple TV+ offer is available via LG Streaming app from September 9 and can also be accessed directly from Apple TV app in over 90 markets until November 17. Offer ends November 17. Offer available on 2018-2024 LG 4K, 8K Smart TV models, StanbyME and StanbyME Go models in the Apple TV app. Valid only for new and qualified returning subscribers to Apple TV+ in your region. Limit one offer per TV and Apple ID. Plan automatically renews at your region’s price per month until cancelled. Requires Apple ID with payment method on file. Payment will be billed to payment method on file and can be cancelled anytime at least a day before each renewal date in your service account settings. Terms and Apple Privacy Policy apply; see the applicable terms at Must be the minimum age required in your country and in the country that matches the store front on which you are redeeming the offer. Compatible products and services required. Cannot be combined with other offers providing access to the same service. Apple TV+ is a service mark of Apple Inc.
      4 Apple Music offer is available via LG Streaming app from September 9 in 44 markets and can also be accessed directly from Apple Music app in 137 markets until April 30, 2025. Apple Spatial Audio with Dolby Atmos is available on LG OLED TV models launched from 2018 to 2024 and QNED TV models Q90T and above.
      5 Paramount+ offer is available in 18 countries including US, Canada, United Kingdom, France, Italy, Austria, Switzerland, Republic of Ireland, Australia, Argentina, Brazil, Mexico, Colombia, Chile, Peru, Panama, Guatemala and Ecuador, where LG Streaming Week promotion is available. The total cost of the annual plan is billed upfront and after the first year, auto-renews at the then regular annual price of the annual price selected. Paramount+ U.S: Total cost of annual plan billed upfront. Auto-renews at then regular annual price (currently, plan start at USD 59.99/year + tax, as applicable). 

    • Wingwalker
      Repeated issue with Freeview disappearing overnight
      By Wingwalker
      LG Television.   Device ID: LG24-K8LPN2   Rowridge transmitter -  BH22 (Dorset)     I purchased a new 50" LG television a couple of weeks ago from Curry's but am having a repeated issue on the Freeview channels. The issue is that despite several attempts at clearing the memory and doing an automatic retune on digital channels - after an overnight switch off, they have all gone again by morning.    I can view everything as normal during the daytime - including if the television has been turned off for a number of hours. The issue arises when I turn on the TV the following day after it has been turned off overnight. I am continuously left with just five channels starting at number 301 as per the image below.     I have a set top box from BT and have tried retuning the TV both with the box connected, and without. The results are the same each time, no matter what I try. Daytime all is well, but after an overnight period I am left with the screen above.     As you can see from the image below, everything is as it should be after yet another retuning session this morning.        My previous TV was a JVC Fire and used to stop receiving the Freeview signal just after 1am each morning. I did a bit of googling and found out it was an energy saving thing to ensure the TV isn't left on all night if you fall asleep in front of it. With the Fire TV was there was a way to override this in the settings, although I never did anything about it as 99% of the time I was already in bed and therefore not a problem. I'm wondering therefore if this issue on my LG unit is in some kind of similar vein and just needs something to tell it to stop doing this reset???    Can anyone help me please as I'm getting sick of doing an auto tune every morning.    Many thanks in advance.   David. 
    • BGee
      Foreign language subtitles in HDMI connected streaming devices not working
      By BGee
      On my LG 60SJ850T, Watching Horizon from AppleTV streaming service. Western with some scenes with Apache language being spoken. No subtitles appearing. When CC is on, see “foreign language being spoken”. When viewed on iPhone, there are subtitles. Have tried same movie using chrome cast TV, and casting from iPhone to Apple TV device. Never get subtitles. Verified subtitles work when I stream to same chromecast TV connected to a different TV. 
       
      reset LG TV to factory settings after trying all available CC and subtitle settings on TV. Still no subtitles. 
    • SHUZ
      Remote not controlling streaming device
      By SHUZ
      I have several LG Webos TVs.  One started doing this a long while back.  Just this week another started doing the same. They have streaming devices on hdmi ports.  To change channels and general navigation i could always use the up down left right buttons.  But now I get the he hdmi port with the multi audio icon below.  Something has to have been toggled to make this happen.  Factory reset doesn’t fix it.  How do I access my streaming device from my lg remote again?
       



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