Quantcast
Jump to content

  • 0

ABC iView app has repeated momentary interruptions when streaming

Nick Payne

Asked by Nick Payne,

 Share

Question

Nick Payne Apprentice

Nick Payne

Posted
Posted

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI ports. If I stream content using the app on the TV, every few minutes there's a momentary (fraction of a second) interruption to both sound and video. If I stream the same content using the app on the Chromecast, I get no such interruptions. Both TV and Chromecast are using wired Ethernet connections to the same switch, so I can't see that these interruptions are due to a network problem, or I'd see them on both devices. It would seem to be a problem with the app provided on the TV. Other streaming services that we access via apps on the TV (Netflix, Stan, Amazon Prime, etc) do not show the same problem.

  • Like 1
Link to comment
Share on other sites
  • Answers 35
  • Created
  • Last Reply

Top Posters For This Question

Popular Days

Top Posters For This Question

Popular Days

Popular Posts

Nick Payne
Nick Payne

I can stream ABC content using either the iView app on our LG G1 65" OLED, or via the iView Android TV app that is installed on a Chromecast with Google TV that is plugged into one of the G1 HDMI port

Peter05
Peter05

Hi Karin On Thursday, September 1 ABC audience support sent me the following message: "We have released an update today, version 6.2.0.  Can you please ensure you have this version installed

35 answers to this question

Recommended Posts

  • 0
Peter05 Newbie

Peter05

Posted
Posted
On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

Hi Karin

On Thursday, September 1 ABC audience support sent me the following message:

"We have released an update today, version 6.2.0.  Can you please ensure you have this version installed and advise if the problem persists?"

The update has resolved the issue for me.  Hopefully it will also resolve your issue.

Regards,

Peter

  • Like 1
Link to comment
Share on other sites
  • 0
Peter05 Newbie

Peter05

Posted
Posted
On 8/17/2022 at 1:12 PM, Karin A said:

Hi Peter, that’s interesting that connecting via your phone didn’t help - it really points to the tv version of the app itself being the problem.

I sent iView support the whole saga via email and they said they’ve passed it on to their product team, and got the feeling that was my reply, that they weren’t intending to contact me again about this.  My email did generate a ticket number on their system - so I’m happy to generate another one every week or so until it’s fixed.  Don’t know if they’re already being swamped, I figure the more people with LG tvs ruling out the LG side as being the cause the quicker we might get there!

I don’t really need another excuse to buy an Apple TV box, resisted well up to now and it’s going to be more tempting if this drags on!  Great to know that it works though, thanks for the info.

I forgot to mention that there is no iView app update to 6.2.0.  My LG TV says that the current version is still 5.4.  But the problem does seem to have disappeared.

Link to comment
Share on other sites
  • 0
Ian_AW Rookie

Ian_AW

Posted
Posted

If you are streaming live, then it can be caused by buffering. I have had this happen with streaming on Kayo Sports.

What I do is press the left arrow which takes me back 15 seconds from the live feed, and then no more hiccups.

Doing this also stopped the dropping of resolution periodically.

Worth a try.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • Wingwalker
      Repeated issue with Freeview disappearing overnight
      By Wingwalker
      LG Television.   Device ID: LG24-K8LPN2   Rowridge transmitter -  BH22 (Dorset)     I purchased a new LG television last week from Curry's but am having a repeated issue on the Freeview channels. The issue is that despite several attempts at clearing the memory and doing an automatic retune on digital channels - after an overnight switch off, they have all gone again by morning.    I can view everything as normal during the daytime - including if the television has been turned off for a number of hours. The issue arises when I turn on the TV the following day after it has been turned off overnight. I am continuously left with just five channels starting at number 301 as per the image below.     I have a set top box from BT and have tried retuning the TV both with the box connected, and without. The results are the same each time, no matter what I try. Daytime all is well, but after an overnight period I am left with the screen above.     As you can see from the image below, everything is as it should be after yet another retuning session this morning. Please can you help?      
    • News Reporter
      LG Streaming Week Marks the Celebration of a Decade of webOS
      By News Reporter
      LG TV Owners Worldwide Gain Access to Exciting Offers, Including Discounts
      and Free Trials from Global and Regional webOS Content Partners

      SEOUL, Aug. 30, 2024 — LG Electronics (LG) is announcing the LG Streaming Week campaign in 44 countries, starting from September 9 and running through October 13,1 to celebrate a decade since the initial launch of webOS on the company’s LCD and OLED TVs. For owners of LG TVs above UHD released from 2018 onward (running webOS 4.0 and above), as well as StanbyME and StanbyME Go users, LG Streaming Week presents a variety of free and discounted subscriptions from service partners through its dedicated app, accessible from the Home Screen, Content Store or Apps.
      Each promotional week will feature a different global and local partner line-up, with each partner limited offer accessible and redeemable solely on a weekly basis, from the LG Streaming Week app.2
      LG Streaming Week boasts a range of enticing offers from content partners, such as free subscriptions of up to three months and up to 90 percent in discounts. Whether a fan of movies, sport, gaming, anime or cult classics, LG Streaming Week caters to a multitude of interests and preferences for a more captivating viewing experience.
      Apple TV+3 is offering a three-month free trial, allowing LG TV owners to enjoy the latest premium Apple Originals, including the gripping psychological thriller Disclaimer, starring Academy Award-winners Cate Blanchett and Kevin Kline and created and directed by five-time Academy Award-winner Alfonso Cuarón. Plus, new seasons of the Emmy Award-nominated and BAFTA-Award winning drama Slow Horses; enthralling post-apocalyptic series Silo; and the sweeping and deeply moving drama Pachinko. Moreover, LG is providing customers with a three-month free trial of Apple Music.4 The award-winning Apple Music offers one of the largest catalogs of music in the world with over 100 million songs as well as over 30,000 expertly curated playlists, artist interviews, Apple Music Radio and so much more. Apple Music subscribers also have access to exciting features like Apple Music Sing and time-synced lyrics as well as lossless audio, and immersive Spatial Audio.
      Movie enthusiasts will be delighted with the chance to explore films and series from multiple content providers across genres. New and returning Paramount+5 subscribers can get a 50 percent discount on an annual subscription of high-stakes dramas including Tulsa King, critically acclaimed projects like Fellow Travelers (Paramount+ with Showtime plan only in US), next-gen franchises that build on fan favorites like Knuckles, Star Trek: Strange New Worlds and Tales of the Teenage Mutant Ninja Turtles, along with an extensive library of even more hit series, blockbuster films, live sports and breaking news.
      Mubi,6 a global streaming service, production company and film distributor dedicated to elevating great cinema all over the world, is offering LG TV owners during LG Streaming Week a chance to discover the best of cinema, in the comfort of their home, with 70 percent off for six months.
      For sports fans, DAZN7 – the only place to watch NFL Game Pass (excluding US and China) – will be offering new customers 25 percent off a NFL Game Pass Season Pro subscription and a NFL Weekly Pro subscription for USD 0.99 or local currency equivalent. This will give LG TV owners the opportunity to watch every NFL game from every team, including the Playoffs and Super Bowl, live and on-demand. Plus get NFL RedZone, NFL Network, NFL Originals and much more, including a full suite of archive content.
      What’s more, for those who prefer gaming or anime, LG Streaming Week has appealing offers for users of different tastes and interests. LG TV owners can embark on an anime adventure with 30 days free trial of Crunchyroll, where fans unlock the largest dedicated anime streaming library of over 25,000 hours of content and fresh series arriving every season. For an interactive experience, especially for LG TV owners, Blacknut8 Cloud Gaming offers a 30-minute free play session for any of their 500+ premium games and a special USD 1/first month subscription offer for new subscribers. For kids and families, Baby Shark World for Kids by The Pinkfong Company is granting 1 month of free access to its vast library of songs and stories that engage children in stimulating learning experiences.
      To provide those who do not yet own an LG TV with the opportunity to take advantage of LG Streaming Week, the company is presenting several promotions on TV products across the global market. LG aims to expand its presence with enticing occasions for users to experience all that webOS has to offer on LG TVs.
      The decade-long journey of webOS is marked by continuous innovation, demonstrating LG’s commitment to delivering content with a user-friendly interface for convenience and ease of use. Over the years, webOS has undergone a home screen overhaul that enhances usability and leverages the latest AI technology to effortlessly direct viewers to their preferred content. What’s more, the company’s recent webOS Re:New program enables LG AI TV owners to receive TV upgrades for a period of five years, enriching the user experience for a wider audience.
      LG webOS highlights LG’s dedication to optimizing content consumption, with support from over 4,000 partners in 180 countries and millions of active users. Since its launch, webOS has evolved over 10 years to transform the home entertainment experience for easy-to-use viewing pleasure. Now available across LG TVs and lifestyle screens such as StanbyME and StanbyME Go, webOS has recorded significantly increased usage time, with consumers gradually shifting access from traditional TV to webOS, reflecting its widespread appeal to users around the world.
      For further details about free and discounted content available during LG Streaming Week, visit the dedicated page on each regional LG.com site. Information on LG product promotions can also be found at
      link hidden, please login to view. ###
       
      1 LG Streaming Week 1 starts September 9 and redemptions for Week 1 offers close September 15. Week 2 starts September 16 and redemptions for Week 2 close September 22. Week 3 starts September 23 and redemptions for Week 3 offers close September 29. Week 4 starts September 30 and redemptions for Week 4 offers close October 6. Week 5 starts October 7 and redemptions for Week 5 offers close October 13. Select partner offers may start at a different date than the beginning of the week.
      2 Partner offer can only be redeemed once via LG Streaming Week app.
      3 Apple TV+ offer is available via LG Streaming app from September 9 and can also be accessed directly from Apple TV app in over 90 markets until November 17. Offer ends November 17. Offer available on 2018-2024 LG 4K, 8K Smart TV models, StanbyME and StanbyME Go models in the Apple TV app. Valid only for new and qualified returning subscribers to Apple TV+ in your region. Limit one offer per TV and Apple ID. Plan automatically renews at your region’s price per month until cancelled. Requires Apple ID with payment method on file. Payment will be billed to payment method on file and can be cancelled anytime at least a day before each renewal date in your service account settings. Terms and Apple Privacy Policy apply; see the applicable terms at Must be the minimum age required in your country and in the country that matches the store front on which you are redeeming the offer. Compatible products and services required. Cannot be combined with other offers providing access to the same service. Apple TV+ is a service mark of Apple Inc.
      4 Apple Music offer is available via LG Streaming app from September 9 in 44 markets and can also be accessed directly from Apple Music app in 137 markets until April 30, 2025. Apple Spatial Audio with Dolby Atmos is available on LG OLED TV models launched from 2018 to 2024 and QNED TV models Q90T and above.
      5 Paramount+ offer is available in 18 countries including US, Canada, United Kingdom, France, Italy, Austria, Switzerland, Republic of Ireland, Australia, Argentina, Brazil, Mexico, Colombia, Chile, Peru, Panama, Guatemala and Ecuador, where LG Streaming Week promotion is available. The total cost of the annual plan is billed upfront and after the first year, auto-renews at the then regular annual price of the annual price selected. Paramount+ U.S: Total cost of annual plan billed upfront. Auto-renews at then regular annual price (currently, plan start at USD 59.99/year + tax, as applicable). 

    • Wingwalker
      Repeated issue with Freeview disappearing overnight
      By Wingwalker
      LG Television.   Device ID: LG24-K8LPN2   Rowridge transmitter -  BH22 (Dorset)     I purchased a new 50" LG television a couple of weeks ago from Curry's but am having a repeated issue on the Freeview channels. The issue is that despite several attempts at clearing the memory and doing an automatic retune on digital channels - after an overnight switch off, they have all gone again by morning.    I can view everything as normal during the daytime - including if the television has been turned off for a number of hours. The issue arises when I turn on the TV the following day after it has been turned off overnight. I am continuously left with just five channels starting at number 301 as per the image below.     I have a set top box from BT and have tried retuning the TV both with the box connected, and without. The results are the same each time, no matter what I try. Daytime all is well, but after an overnight period I am left with the screen above.     As you can see from the image below, everything is as it should be after yet another retuning session this morning.        My previous TV was a JVC Fire and used to stop receiving the Freeview signal just after 1am each morning. I did a bit of googling and found out it was an energy saving thing to ensure the TV isn't left on all night if you fall asleep in front of it. With the Fire TV was there was a way to override this in the settings, although I never did anything about it as 99% of the time I was already in bed and therefore not a problem. I'm wondering therefore if this issue on my LG unit is in some kind of similar vein and just needs something to tell it to stop doing this reset???    Can anyone help me please as I'm getting sick of doing an auto tune every morning.    Many thanks in advance.   David. 
    • BGee
      Foreign language subtitles in HDMI connected streaming devices not working
      By BGee
      On my LG 60SJ850T, Watching Horizon from AppleTV streaming service. Western with some scenes with Apache language being spoken. No subtitles appearing. When CC is on, see “foreign language being spoken”. When viewed on iPhone, there are subtitles. Have tried same movie using chrome cast TV, and casting from iPhone to Apple TV device. Never get subtitles. Verified subtitles work when I stream to same chromecast TV connected to a different TV. 
       
      reset LG TV to factory settings after trying all available CC and subtitle settings on TV. Still no subtitles. 
    • SHUZ
      Remote not controlling streaming device
      By SHUZ
      I have several LG Webos TVs.  One started doing this a long while back.  Just this week another started doing the same. They have streaming devices on hdmi ports.  To change channels and general navigation i could always use the up down left right buttons.  But now I get the he hdmi port with the multi audio icon below.  Something has to have been toggled to make this happen.  Factory reset doesn’t fix it.  How do I access my streaming device from my lg remote again?
       



WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...