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How to fix can not download User Agreement for new OLED TV

TimtheToolMan

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TimtheToolMan Rookie

TimtheToolMan

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We just purchased a new LG WebOS TV OLED 65" and running the setup through the app or the TV remote says it can't load the user agreement. This is blocking us from getting to streaming apps like Nexflix or any smart functions like Voice assistant.

TV worked fine for a few days but voice assistant stopped working and after much effort LG tech said to  Reset to Initial Settings. Now we have mentioned no smart functions. TV is on ethernet and its browser functions on web fine. Tried running off neighbor's wifi with same results.

Tried switching to different country, unplugging/hold power button for 20 seconds/wait one minute,  resetting TV multiple times, setting up remote again, ...

Error message: Unable to Load User Agreements  A server error has occurred while downloading  the User Agreements. You must download and agree to the terms of the User Agreements to use this feature or application. Do you want to try to download them again… Unable to Load User Agreements  Sorry, but the User Agreements  can't be downloaded at this time…Please check your internet connection and try again later.    No change when trying over five days.

Now there is no local company available to service TV. Maybe it's time to send it back and give LG TV a one star rating. I am willing to change motherboards but doubt if LG would go along with that.

Anyone have any ideas.

 

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TimtheToolMan Rookie

TimtheToolMan

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Running TV on phone hotspot allowed agreement to be downloaded and TV works fine now. Yea! 

Our internet was upgraded to VSL after service went down and I wonder of new  CenturyLink service or modem blocks the sites that agreement comes from.

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TimtheToolMan Rookie

TimtheToolMan

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First modem that worked was ZyXEL C1100z and second C3000z--Both with Century Link. I did continue to have some lost smart functions like voice assistant but then changed TV DNS setting to 8.8.8.8 and restarted C3000z modem/router and TV is working perfectly including LG TV Alexa or Voice Assistant functions to control TV (pressing buttons on remote) and Sonos Beam soundbar (previously renamed Sonos room to Garden to avoid confusion).

To turn TV ON I say: Alexa Turn On Garden and OFF: Alexa, Turn OFF Garden--all without pressing LG OLED C1 assistant or Alexa buttons.  Alexa Volume UP, Play Music, ...all work through Sonos Beam (hands free). 

All Devices and Groups were removed on Alexa alexa.amazon.com before setting up Sonos Beam or LG Alexa , Skills through alexa.amazon were added before Alexa setup were both LG Thinq and Sonos.

OLED C1 does not have external mic so Voice Assistant or Alexa assistant buttons must be pressed for TV to hear. Since Sonos Beam also has Alexa when pressing TV buttons I do not say Alexa.

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Candabar Newbie

Candabar

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Thank you for documenting your experience. We are going through this right now. We are going to follow your steps. We also have Centurylink. Have you had any problems since your last post?

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Selim Rashed Newbie

Selim Rashed

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I Am Facing a problem just from Yesterday- 26 September 2022 that my LG 55" Smart TV is showing Can not download User Agreement. I Have connect from Several Network option- Wired, Wirless and from Mobile Hotspot. but I have failed to make user agreement

 

How to solve it ?

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TimtheToolMan Rookie

TimtheToolMan

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On 8/10/2022 at 8:12 PM, Candabar said:

Thank you for documenting your experience. We are going through this right now. We are going to follow your steps. We also have Centurylink. Have you had any problems since your last post?

I have had no problems whatsoever since my above mentioned fix.

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lldiegoll Rookie

lldiegoll

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Here, sometimes when I give a command via ALEXA, the sound on the TV is MUTE, I have to unplug it for the sound to come back, does anyone have this problem? I already factory reset, I did all procedures on LGTHING, ALEXA all commands work on/off, change HDMI, open APP, but sometimes the SOUND IS MUTE.

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