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LGSM8100 - 05.20.08 don't memorize quick access after TV restart

Cedric

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Cedric Apprentice

Cedric

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Hello,

Since my TV updated to the last WebOS firmware 05.20.08, quick access key (Long Press 1 for HDMI1, Long press 2 for HDMI2) are reset each time i shutdown the TV, and i have to set them after each reboot...

I tried to restore the factory default settings on the TV to see if there is any change, but sadly this didn't fixed my problem.

Any idea please ?

9 answers to this question

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Jokin Uribe Newbie

Jokin Uribe

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Posted

Hi ..

i have  same problem here in a LG 43UM7400PLB after update las week.

I thought i was the only one had this problem.

I made a report to LG spain, I'm waiting for a response..

Regards..

Jokin

 

 

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Cedric Apprentice

Cedric

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I am almost sure here is the best place to report this type of bugs, it is a WebOS problem after all...

I wonder if it would be possible to downgrade from 05.20.08 to 05.20.07 ?

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Cedric Apprentice

Cedric

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2 hours ago, Jokin Uribe said:

Sorry Cedrid, It's not posible.

thats LG support crew in Spain told me..

..

I heard the almost the same thing, downgrade is possible but not without breaking the warrant.
I hope WebOS will release a patch soon enough.

 

 

 

 

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Jokin Uribe Newbie

Jokin Uribe

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Posted

Hi all...

First of all, sorry for my poor english..

At last i found a solution for the 'quick access bug' in my 'LG 43UM7400PLB' tv..

I made a backup of my tv channels setup in fat32 formated pendrive.

Deleted all my quick access bookmarks.

Unpluged all my hdmi devices.

restored tv factory settings from setup menu.

plugged all my hdmi again.

test quick access again... 

remap al hdmi quick access entries..

turn off tv.

turn on tv, check quick access.

it worked !!!

restore tv channels from usb drive.

Lg service sent me an update, i applyed it but did'nt work until i restored factory settigns.

That was the solution..

At lastttttttttttttt..

Cheers!

Jokin

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Cedric Apprentice

Cedric

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On 2/20/2022 at 9:43 PM, Jokin Uribe said:

Hi all...

First of all, sorry for my poor english..

At last i found a solution for the 'quick access bug' in my 'LG 43UM7400PLB' tv..

I made a backup of my tv channels setup in fat32 formated pendrive.

Deleted all my quick access bookmarks.

Unpluged all my hdmi devices.

restored tv factory settings from setup menu.

plugged all my hdmi again.

test quick access again... 

remap al hdmi quick access entries..

turn off tv.

turn on tv, check quick access.

it worked !!!

restore tv channels from usb drive.

Lg service sent me an update, i applyed it but did'nt work until i restored factory settigns.

That was the solution..

At lastttttttttttttt..

Cheers!

Jokin

Thanks,

 I will try

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Cedric Apprentice

Cedric

Posted
  • Author
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On 2/20/2022 at 9:43 PM, Jokin Uribe said:

Hi all...

First of all, sorry for my poor english..

At last i found a solution for the 'quick access bug' in my 'LG 43UM7400PLB' tv..

I made a backup of my tv channels setup in fat32 formated pendrive.

Deleted all my quick access bookmarks.

Unpluged all my hdmi devices.

restored tv factory settings from setup menu.

plugged all my hdmi again.

test quick access again... 

remap al hdmi quick access entries..

turn off tv.

turn on tv, check quick access.

it worked !!!

restore tv channels from usb drive.

Lg service sent me an update, i applyed it but did'nt work until i restored factory settigns.

That was the solution..

At lastttttttttttttt..

Cheers!

Jokin

Tried and it don't work...

By the way I disabled  "TV Quickstart" setting after the TV factory reset (Have you done it too ? ).
With TV Quickstart enabled, the quick access settings are in memory even if I shutdown the tv (normal after all, because the TV is not really shutdown).

Before the last LGWEBOS patch 05.20.09, even with TV "quick star / fast start" setting  disabled my quick access settings were correctly memorized even after the TV reboot. This is no more the case.

I really hope LG/ Webos will correct the problem or at least permit us to downgrade the firmware.

 

  • 0
Padraic Doyle Newbie

Padraic Doyle

Posted
Posted
On 2/20/2022 at 8:43 PM, Jokin Uribe said:

Hi all...

First of all, sorry for my poor english..

At last i found a solution for the 'quick access bug' in my 'LG 43UM7400PLB' tv..

I made a backup of my tv channels setup in fat32 formated pendrive.

Deleted all my quick access bookmarks.

Unpluged all my hdmi devices.

restored tv factory settings from setup menu.

plugged all my hdmi again.

test quick access again... 

remap al hdmi quick access entries..

turn off tv.

turn on tv, check quick access.

it worked !!!

restore tv channels from usb drive.

Lg service sent me an update, i applyed it but did'nt work until i restored factory settigns.

That was the solution..

At lastttttttttttttt..

Cheers!

Jokin

Has your change actually survived a Sofware Update ..  as I read it you have simply set up your Quick Access assignments again. My problem is they get wiped out on every Software Update and I then have to set them up again.

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