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ABC Iview has stopped working on my LG smart TVs.

Rex G

Asked by Rex G,

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Rex G Newbie

Rex G

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It starts ok but when I select a program it just sits there with the 'wheel' turning. It works ok on my phone and ipad. Have tried updating tv operating system and iview app but they seem to be at the latest version. Anyone else having problems?

 

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LarryC Newbie

LarryC

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Hey Rex. Me too - some problem. I did all the same recommended steps, but the spinning circle of iview continues. It is odd that I can use iview right up until I select the program to watch.

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Joanne A Newbie

Joanne A

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I'm also having issues wth playback stuttering and various error codes - codes this far 1003, 6007, 3916. This has been happening for approximately 10 days; no issues previously 

Rebooted modem,  which temporarily works but then problem re-presents.  Re-linked TV to app with no success on eliminating errors. 

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TonyS Newbie

TonyS

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Yes, this started about a week ago. Everything works except streaming content where I only get a spinning circle. Other devices still stream correctly. Something is broken in the LGOS iview app.

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Margot Newbie

Margot

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On 4/17/2022 at 3:34 PM, Rex G said:

It starts ok but when I select a program it just sits there with the 'wheel' turning. It works ok on my phone and ipad. Have tried updating tv operating system and iview app but they seem to be at the latest version. Anyone else having problems?

 

Yes, Yes i have exactly as you describe. Netflix and SBS on Demand both work fine but iView stopped last week.

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OzWonder Newbie

OzWonder

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Posted
On 4/17/2022 at 3:34 PM, Rex G said:

It starts ok but when I select a program it just sits there with the 'wheel' turning. It works ok on my phone and ipad. Have tried updating tv operating system and iview app but they seem to be at the latest version. Anyone else having problems?

 

Same  for me. LG WebOS latest version. iView app latest version (uninstalled, reinstalled, relinked, logged in). I know iView is no longer supported on an older LG Smart TV but, in that case the app doesn't even start. This time it starts, refreshes catalogue, navigates, launches a show/channel then just doesn't stream.

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Rex G Newbie

Rex G

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Sent an email to LG saying what problem was and that a number of other users had the same problem.  will see what the response is :-)

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Joanne A Newbie

Joanne A

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3 hours ago, Rex G said:

Sent an email to LG saying what problem was and that a number of other users had the same problem.  will see what the response is :-)

Me too. 

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Graham Fowler Newbie

Graham Fowler

Posted
Posted

Inability to access Australia's  ABC Iview is likely due to the need to log into iview with a valid email and password which became necessary a few weeks ago.

link hidden, please login to view

On your TV you should get a message saying go here:

and a 4 character code to link a signed in device to the TV.

Worked fine for me.

chook

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DrewT Newbie

DrewT

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Posted

The problem started for me when iview forced me to sign about two weeks ago. I set up an account, linked to the tv, selected a show and the video wouldn't play. The wheel just kept spinning . It worked fine the day before when I didn't have to log in. I tried relinking the user, reinstalling iview, rebooted modem, checked tv updates but nothing worked.

Finally I got sick of not being able to watch anything so I reset the tv to factory default and reinstalled iview, which fixed the problem. Now I just have to hide all the of the shopping channels and install the other apps. 

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Rex G Newbie

Rex G

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Thanks Drew

did a factory reset and worked for me too!  Still haven’t received an answer from LG (apart from an acknowledgment and request for software versions) - maybe they will see these posts

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Joanne A Newbie

Joanne A

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Posted
17 minutes ago, Rex G said:

Thanks Drew

did a factory reset and worked for me too!  Still haven’t received an answer from LG (apart from an acknowledgment and request for software versions) - maybe they will see these posts

LG responded to me and are attributing the issue to Abciview and have referred the master to them.  I have always used Abciview whilst signed in so not sure if that is actually my issue. That being said, the other day and  for the first time in weeks, I could watch uninterrupted so let's see how it goes.  

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Pominoz89 Newbie

Pominoz89

Posted
Posted

Also having this problem on LG OLED - factory reset the TV and reinstall the app multiple times makes no difference 

cant even sign in on the most recent install it doesn’t let me click on “get started” 

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