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LG TV UF6800 Youtube hangs after playing advertisement

boggy

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boggy Newbie

boggy

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Posted

I have LG TV UF6800. TV is working well. The youtube app had worked well until a couple month ago. The yoyube hangs very often after playing advertisement. It also hangs after playing a long video (around 30 min). By "hangs" I mean it is still there, showing the youtube UI, but we cannot play any video. Just black, staying there forever.

I am using wired network on the TV. 

I tried updating app, nothing. I googled and tried unpluging power while watching...., no help. BTW the youtube (with the same user) works well on PC and iPad.

If you think this is not LG's problem, please advise to whom I should contact.

Bogang Tian

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Willunga G Newbie

Willunga G

Posted
Posted
8 hours ago, boggy said:

I have LG TV UF6800. TV is working well. The youtube app had worked well until a couple month ago. The yoyube hangs very often after playing advertisement. It also hangs after playing a long video (around 30 min). By "hangs" I mean it is still there, showing the youtube UI, but we cannot play any video. Just black, staying there forever.

I am using wired network on the TV. 

I tried updating app, nothing. I googled and tried unpluging power while watching...., no help. BTW the youtube (with the same user) works well on PC and iPad.

If you think this is not LG's problem, please advise to whom I should contact.

Bogang Tian

Also happens on my UF770T.  App and OS are the latest versions. 

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JimG Newbie

JimG

Posted
Posted

Same problem here.

Model 49LF6300-UA

WebOS 2.2.3-178

Sofware Version 04.06.75

Started after last WebOS update. Reset TV, Reinstalled YouTube App and Reset You Tube account. Updated You Tube  App and that made it worse.

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mnme Newbie

mnme

Posted
Posted

I experience similar problems on my 49UF680V.

The app started acting up around three months ago, often skipping ads during playback (which I wasn't mad at) and shortly after it started to hang either after ad playback or directly when starting video playback. Since around a week ago, I can view circa two videos until the app hangs during ad playback. After a short time, the TV shows an "Out of memory" notification and automatically reboots.

I just ordered an used chromecast for cheap until these issues are resolved :(

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boggy Newbie

boggy

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It has been 2 weeks since I posted. Don't know if any LG webos guy ever read these posts. It is obvious a bug of their sofware, is any one from LG  working on this issue?

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Saurabh78 Newbie

Saurabh78

Posted
Posted

Hi,

I was same issue for last 3 months. The screen will just go black after skipping an ad on a live YouTube channel.

I stumbled on this fix today:

1. Open YouTube

2. Go to Search and click on voice assistant (the mic icon)

3. It will prompt to set a voice assistant. Set it to Google by following the instructions on screen.

That's it. The problem will be fixed!

If you have already set voice assistant to LG ThinQ then change it to Google and try.

Thx 

Saurabh

 

 

 

 

 

 

 

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