By
jcol5786
Hello,
A few years ago I bought a 43" LG Model 43UK6200PUA, manufactured in 2018. I'm from Canada but I purchased this TV in the US. It was a store demo unit on for a great price. I took it home to Canada, set the location to Canada and setup up in our bedroom. It has been working fine with our Fiber TV service as well as Netflix, Amazon etc. We also to have a 60" LG TV in the living room which was purchased in Canada. This TV is similar in age to the one in the bedroom. Recently I started watching the LG channels on the living room TV. I hadn't really paid much attention to them before but now I enjoy them. My problem is that the LG channels do not work on the bedroom TV. I suspect because it was purchased in the US but located in Canada. With the location set to Canada the LG channel guide populates and shows what's on however when I select a program I get the following message.
LG Channels can't be serviced if a user changes 'LG Service Country' from Settings. In order to use LG Channels service, please restore 'LG Service Country' to its condition of original purchase
So if I change the location to the US I get this message.
Sorry, LG Channels is not available in your location. Please set your location to your current location in the settings. If you are in the service area, please visit www.lgappstv.com for help.
As you can see the messages sort of contradict each other also the website mentioned www.lgappstv.com is not working. I suspect that the location for this TV is set to the US at some deeper level. Any help would be greatly appreciated.
By JasonB
By jcol5786
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Question
Martin Janus
Hi, strange thing happened, I have two different LG TV with webOS and each has its own magic remote control. I just found that red cursor disappeared on both TVs and nothing helped: new batteries, unplugging from the socket, re-pairing. I tried to re-pair one of the tv and it did not paired anymore, all buttons work except cursor. When I click the middle button (pointer) it always says trying to register and then this control is not supported by this TV. I have both TVs around 2 years. Looks like a firmware problem but both TVs has different number since they are different types, both has auto update on and both are up to date. One is 65" LG OLED65GX (firmware 4.40.20), the other one is 77" LG OLED77W9PLA (firmware 5.30.11). Any idea?
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