Quantcast
Jump to content

  • 0

Amazon Music won't open on C2 v.03.21.30


Question

Posted (edited)

I have two LG C2 tv's both running OS 03.21.30. Attempts to update the OS state that this is the current version as of 12/2022.  Amazon Music won't open on either of them, the splash screen appears and that's it, for hours.  It opens fine on other devices in the house, Sony TV, PC's, and droid phones. Other streaming apps work fine with no buffering or glitches.

The solutions offered online list instructions for clearing app caches using a series of menus that aren't even remotely close to the menus available on these TV's.  I've checked every available menu and there's absolutely nothing offering the ability to clear app caches. App Manager offers exactly two options: Launch or Delete. Others insist that you need to clear the cache from within the app but of course the app won't open so that's a dead end.  I did clear the browser cache but it had no effect this AMZN Music problem.

So far I've also:

  • Deleted and re-installed the app multiple times;
  • Left the TV's unplugged 24+ hours;
  • Full reboot of the router multiple times;
  • Factory Reset of the TV's.

If anyone has a solution that doesn't involve buying a fire stick I'm very interested - thanks

(edit) one of these tv's is five feet from the router.  Distance isn't the issue.

Edited by tim p
clarification
  • Like 1

12 answers to this question

Recommended Posts

  • 0
Posted

Snap, I'm having the same issue. Put my lg smart tv /50UM7450PLA on this afternoon and when  I put the amazon music app on, all I had was blue screen with amazon music and continuously loading. Have deleted app several times, switched off on mains, and also switched router off and on. but all to no avail. Any help would be greatly appreciated.

 

  • 0
Posted

Having same problem with my 50UQ7070ZUE.  Have gone thru various install, uninstalls, factory reset, reset internet, check software update, all of the supposed fixes that LG recommends you go thru.  Just in Facebook messenger with supposed tech support for LG.  It's like they all read off of the same flip chart.  Very frustrating.

  • Like 1
  • 0
Posted

I called Amazon CS and they said it is a known problem and has to do with a bug in the latest release of the app. "They are working on it". I don't now why they don't re-release the old version until they get their act together

  • Like 1
  • Thanks 1
  • 0
Posted

Yea, definitely overdue, but for now I will happily live with the old version that worked compared to the latest effort that locks up the system and fails to produce music.

  • 0
Posted

All of the suggestions on that link were attempted, but none worked. As reported in the post above, the problem ended up being the Amazon app update that was no playing well with the LG TVs. The Amazon CS team confirmed that to me when I was troubleshooting after trying everything else for hours to correct it. Once they corrected it in late Dec, all was well

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By Bella Lee
      In fact, Spotify doesn't offer its service to LG webOS Smartwatch now. If you want to listen to Spotify songs on LG webOS Smartwatch, you'd need a
      link hidden, please login to view. With Tunelf Spotibeat Music Converter, you can and then transfer them to LG webOS Smartwatch for playing without limits.
    • By News Reporter
      Music Performers From 9 Countries Creatively Reinterprets Legendary Party
      Anthem, “Boom Boom Pow” to Captivate Audiences Worldwide

      SEOUL, Oct. 2, 2024 — LG Electronics (LG) is launching a new marketing campaign showcasing the powerful audio performance and dynamic style of its LG XBOOM speakers. The campaign is ignited with Boom Boom Pow Festa, a unique music festival dedicated to the iconic Black Eyed Peas’ song “Boom Boom Pow.” Released in 2009, this legendary party anthem topped the U.S. Billboard Hot 100 music chart for 12 consecutive weeks. During this exciting and vibrant event, the all-time favorite party song will be reinterpreted by talented street performers from around the world and performed through LG’s powerful XBOOM party speakers.
      Considered something of a modern classic, “Boom Boom Pow” has become a go-to party track globally, its infectious energy and booming bass inspiring revelers of all ages to get to their feet and dance. Street performers in nine different countries* will take to the stage to offer their own unique takes on the song, supported by the exceptional sound of LG XBOOM. In addition to talented street performers, Boom Boom Pow Festa will feature rising stars of the global music scene, such as Brazil’s Delacruz, who is set to perform at the iconic Escadaria Selarón in Rio de Janeiro.
      Powered by LG XBOOM party speakers, these exciting performances will be streamed live on the LG Global YouTube channel on October 6 at 01:00 KST as part of a forty-five-minute virtual concert. Videos of the individual performances and behind-the-scenes films showcasing the artists’ creative exploration of LG XBOOM’s dynamic power and energetic audio quality will also be available on the same channel.
      LG’s XBOOM engaging campaign is set to expand to TikTok with the fun-filled “Boom Boom Pow” dance challenge. Participants can join popular creators to show off their best moves and are encouraged to bring the same explosive energy that XBOOM-brand speakers are known for.
      Different LG XBOOM speakers will be featured throughout the campaign, each model offering a range of unique benefits along with the brand’s signature power and atmosphere-enhancing features. The LG XBOOM XL9T is a robust tower speaker that amps up the fun with dual 8-inch woofers. Its Pixel LED Lighting feature displays colorful patterns, visual EQ effects, characters or customized text and graphics on the speaker’s LED panel, while Multi Color Ring Lighting creates synchronized lightshows with rotating and flashing effects. Customizable Lighting allows for personalized colors, patterns, animations and messages through the XBOOM app.
      Backed by MIL-SPEC and IP67 ratings, the LG XBOOM Go XG8T and XG2T combine a rugged, durable and compact design with over 10 hours of playback for the most reliable performance wherever you are.
      “We aim to inspire hope for a better life and future with our optimistic Life’s Good philosophy, which closely aligns with the positive energy of music and is the driving force behind our Boom Boom Pow Festa and XBOOM campaign,” said Lee Jeong-seok, head of LG Home Entertainment Company’s audio business. “Through a variety of engaging marketing activities, we will continue to highlight the powerful sound of LG XBOOM and raise the profile of our unique speaker brand in the global market.”
      Dive into the dynamic journey of LG XBOOM and discover a world of powerful, energetic audio experiences. Learn more at
      link hidden, please login to view. # # #
      * Brazil, Mexico, Peru, UK, Spain, South Africa, Türkiye, India and Philippines.

    • By News Reporter
      In its mission to share the message of Life’s Good, LG
      link hidden, please login to view earlier this year to infuse more positivity into the social media experience.
      To further ignite optimism worldwide, LG Vietnam officially titled “An Optimism Universe.” The video features Phương Mỹ Chi, a famous Vietnamese singer and an ambassador for LG Vietnam’s local campaign.
      The song is a reimagined version of “A Universe with You (Vu Tru Co Anh),” Phương Mỹ Chi’s hit track which captivated the country’s youth on social media. Now, as the sound of LG Vietnam’s latest campaign, “Power of Z – Spread out the Optimism,” HIT music producer DTAP has remixed the melody with trendy and upbeat elements while retaining the original’s distinctive Vietnamese traditional folk elements. With relatable and meaningful lyrics, the song encourages Vietnamese youth to live in the moment and enjoy every aspect of their lives.

      The music video takes viewers on a journey across iconic landmarks of major Vietnamese cities, inspiring the younger generation to explore everything the country has to offer. Vibrant red hues and dynamic motion graphics jump across the screen for a visually stimulating experience that encourages viewers to join hands in creating a better future from the simple joys of life. In the video, LG Vietnam’s Gen Z ambassador also extends an invitation to tour , a unique space where visitors can experience LG’s most innovative technology through exciting activities.
      “An Optimism Universe” delighted listeners from the moment of release, reaching an impressive 1 million views on YouTube within just 24 hours. The momentum continued, culminating in a total of 18 million views across all platforms in a mere 10 days.

      This theme song debuted at the Uni-tour of Saigon University in Ho Chi Minh City and the National Economics University in Hanoi, where approximately 3,000 students were met with a fun-filled playground of colorful experience zones organized by LG Vietnam.

      The first space, the Optimism Melody zone, presented students with the opportunity to express themselves through karaoke, enhanced by hands-on experiences with the LG StanbyME and StanbyME GO.

      Nearby, the Optimistic Hints of Tarots zone invited students to discover a unique, positive message revealed with a touch on the LG StanbyME screen.

      Students could share their event experience at the Capture Optimistic Moments zone to receive an optimistic framed photo, while the exhibition space at the Wall of Optimism zone showcased the students’ creative ideas to spread optimism to their friends, relatives and the community.

      In an effort to expand the reach of the Life’s Good brand mission, LG Vietnam also aimed to make a tangible difference in the community with practical support. Enriching cultural life and improving education in rural areas, the company joined hands with the Green Summer 2024 Campaign, an annual event organized by the Vietnam Student Association. Launched in 1997, the campaign provides students with leadership opportunities in social initiatives, including building roads, bridges and charity houses, as well as participating in educational programs to eliminate illiteracy and improve digital competency.

      LG Vietnam donated 27 LG TVs to the Green Summer campaign this year, nine of which were specifically designated for a community housing project in Dak Nong province. The remaining 18 LG TVs were given to remote schools to provide better teaching and learning conditions for both teachers and students.

      Vietnam’s “Power of Z – Spread out the Optimism” campaign reaffirms LG’s commitment to connecting with the younger generation and encouraging young people to approach life with an optimistic attitude, create a positive impact on the community and contribute to a better future for all.

      To spread the message to a wider audience, people can also share positive moments from their daily lives as part of LG Vietnam’s social media challenge with the hashtags #LifesGood, #TíchCựcLanToả and #NụCườiLanXa.

      Additionally, LG employees participated in a for the campaign, contributing to a greener learning environment for students.
      LG actively promotes activities and initiatives that create a better life for Vietnamese people through the power of Life’s Good. Through this local campaign, LG Vietnam hopes to spread more joy and happiness, inspiring a brighter future for all.
      Contributed by LG Vietnam
      # # #

    • By Chris Schults
      I live in netherlands so I have all in dutch on LG. But there are some big tiles on the screen (see image) Thuiskantoor Game Muziek etc. 
      I do not use them and want to get rid of them. But I can not find anywhere in users guide How to do that. They appeared after last updat of WebOS. 
      Greetings
      Chris

    • Solution For That Pollution
    • By netsplit
      Youtube only lets you type numbers, and not letters. Amazon doesn't let you type anything unless you use the really really really slow onscreen keyboard. It's ruining the tv experience. Can't search for topics or shows without the slow drugery of the slow remote and onscreen keyboard.
       
      Is something ms configured or is WebOs really this awful?
×
×
  • Create New...