Quantcast
Jump to content

Follow along to stay updated on LG's latest launches!
  • 0

Amazon Prime Video stopped working after WebOS update to 04.40.70

Nitin Chopra

Asked by Nitin Chopra,

 Share

Question

Nitin Chopra Newbie

Nitin Chopra

Posted
Posted

Hi Team,

After update of LG WebOS to 04.40.70, Amazon Prime Video app on my LG Smart TV stopped working. It started giving error :

Internet Connectivity Problem

There is an internet connection problem. Check the device's internet settings, data cables, or try to resetting your router. Also, turning your device off, and then back on might fix the problem. For further assistance, please contact Amazon customer service at www.amazon.com/videohelp

The internet/wifi connection is fine and all the other apps are working without any issue on the LG smart TV.

I have even tried uninstalling and reinstalling the Prime video app, but that didn't help.

Has anyone faced this issue ? Is there a solution available for this issue.

Thanks & Regards,

Nitin

6 answers to this question

Recommended Posts

  • 0
AusRob Newbie

AusRob

Posted
Posted

The video (media player) has also stopped working on several websites on the web browser app since this update 4.40.70 as well. It's a pain in the butt. The sites otherwise work fine it's just the video won't play. I have 2 webos TV's one I updated the other I declined the update. It's only the update one that has the problem. With the previous update the very odd site wouldn't play and with this update even more sites won't play. Please fix this. Here is an example that wouldn't play after the previous update ... 

link hidden, please login to view
 ... Here is an example that won't play after the latest update ...    ... Please fix this ASAP LG

  • 0
buzzkut Newbie

buzzkut

Posted
Posted

Oddly enough, Amazin is the only one working for me after this update. HBOMax, disnyplus, skyshowtime.   All three fail.

Sadly even a factory reset won't allow me to rollback the update.

  • 0
Winter Newbie

Winter

Posted
Posted

I have a LG CX with firmware 04.40.70. Since the update I had a lot of wifi problems. I thought the wifi module on the TV died. 

After a month I saw in the TV settings that the TV sometimes connects to the router but does not go to the "DNS".

On my network, the router takes care of DNS, so I entered a public DNS 9.9.9.9 in the TV's network settings instead, and all my wifi problems disappeared.

But that's not the only problem I've had since the update. The web browser no longer works properly. But at least I found a solution to the wifi problem, maybe that will help someone else.

  • 0
alickabrook1 Newbie

alickabrook1

Posted
Posted

 video (media player) has also stopped working on several websites on the web browser app since this update 4.40.70 as well. It's a pain in the butt. The sites otherwise work fine it's just the video won't play. I have 2 webos TV's one I updated the other I declined the update. 

link hidden, please login to view
 It's only the update one that has the problem. With the previous update the very odd site wouldn't play and with this update even more sites won't play. Please fix this. Here is an example that wouldn't play after the previous update

  • 0
alickabrook1 Newbie

alickabrook1

Posted
Posted (edited)

even more sites won't play. Please fix this. Here is an example that wouldn't play after the previous update 

link hidden, please login to view

Edited by alickabrook1

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
 Share
Go to question listing

  • Similar Topics

    • Roy Brown
      Sky News stopped working after the webOS update
      By Roy Brown
      webOS updated, I think to 2023, on my C2 a couple of days ago. Since then the News option on the Sky News app no longer works, instead timing out. The Weather and Climate options still work, though.
      I have deleted and reloaded the Sky News app, but the problem remains.
      Does anybody have any suggestions of what I might try to get this working again, or is this something for LG, or Sky, to fix?
    • JRay
      LG TV won't work after update
      By JRay
      Our TV just did an update and now certain buttons on the remote aren't working, and the TV won't stay on if it even comes on at all you get a dark blue screen and that is it.. such a great update. Now what do we do? The remote batteries have been changed and it still isn't working correctly. We unplugged the TV and then replaced it in.. ugh.. 
    • News Reporter
      LG Elevates webOS Gaming Experience With LG Magic Remote-Optimized Games
      By News Reporter
      First Games From Famobi Now Available,
      Providing Family-Friendly Fun and Excitement

      SEOUL, Dec. 9, 2024 — LG Electronics (LG) has joined forces with Famobi, a German HTML game development studio, to introduce the first games playable with the LG Magic Remote. This collaboration aims to enhance the gaming experience by providing greater ease and enjoyment. The newly introduced games are optimized for seamless play with the LG Magic Remote, offering an interactive experience that enhances enjoyment and connection for family and friends.
      As part of this collaboration, LG Smart TV users can now play “Cut the Rope,”1 a mind-bending puzzle game packed with fun, using their LG Magic Remote for effortless and precise moves without the need for extra gaming controllers. Additionally, LG has recently brought the popular mobile game “Thief Puzzle”2 to its smart TVs, enabling users to enjoy various puzzle jigsaw challenges customized for the LG Magic Remote.
      Through numerous partnerships, LG consistently introduces new titles to its webOS platform, demonstrating its commitment to delivering compelling big-screen entertainment for family and friends to enjoy, with a steadily growing collection of 600 casual game titles.
      LG has been expanding its offerings with exciting games from Play.Works, which boasts the largest Connected TV (CTV) games catalog in the world. This includes popular titles such as “Wheel of Fortune,” “Tetris®” and “PAC-MAN.” The newly launched “SpongeBob SquarePants Bounce”3 allows players to embark on an underwater adventure with the beloved SpongeBob character, all from the comfort of their home on the big screen of an LG Smart TV.
      Furthermore, LG has teamed up with Simulmedia, known for pioneering a digital approach to TV advertising, to introduce PlayerWON. This in-game advertising solution seamlessly integrates high-quality, non-intrusive ads into gameplay. LG aims to support its game partner companies in achieving sustainable growth through a vibrant and evolving game ecosystem, offering engaging and interactive solutions that add to the gaming experience.
      With its exceptional technological prowess and a wide array of content from leading partners in the entertainment industry, LG’s webOS platform continues to expand and evolve, providing users with an elevated entertainment experience. Stay tuned to LG Newsroom for the latest news.
      # # #
      1 Available on LG Smart TVs running webOS 22 and above. The availability of the app on LG smart TVs may differ by TV model and country.
      2 Available on LG Smart TVs running webOS 6.0 and above. The availability of the app on LG smart TVs may differ by TV model and country.
      3 Available on LG Smart TVs running webOS 1.0 and above. The availability of the app on LG smart TVs may differ by TV model and country. 

      link hidden, please login to view
    • Khelben Arunsun
      NBA TV & Euroleague TV on LG WebOS
      By Khelben Arunsun
      As the title say, it is unfortunate that we cannot have access in those two apps and as far as I know many ppl waiting for them to be added… Hope to see them soon in webos app list. Thank you in advance.
    • Solution For That Pollution
    • sudar shan
      SunNxt not working in LG
      By sudar shan
      SunNxt app freezes and does Not work on any LG TV since over 6 months now. Neither Sun or LG is fixing the issue and customers suffering. Poor

  • Similar Tagged Content

WEBOS FORUMS

MORE SECTIONS

FOLLOW US ON

×
×
  • Create New...