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Problem with logging in to the LG Account on LGOLED65C2

Tushar kesarwani

Asked by Tushar kesarwani,

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Tushar kesarwani Newbie

Tushar kesarwani

Posted
Posted

Hello, 

I have purchased a new TV and I'm unable to login to the LG account. Whenever i try i get the error saying : The lg services country information could not be retrieved from the server. Image is attached !

  • I have registered the TV online on lg.com
  • I tried resetting and rebooting the TV
  • I tried the LG customer service which is pathetic and they just asked to exchange the TV with the retailer ( I don't know what customer service is smoking, if people start replacing TV for every software issue, it will be the end for LG Business) 

What else can be done? 

 

Thanks,

Tushar

IMG_5236.jpg

7 answers to this question

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Michał Kolendo Newbie

Michał Kolendo

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Unfortunately in my country it is 9.00 p.m. so the soonest I can talk to them is tomorrow.
TV has just arrived today too.
Looks to be some sort of fresh issue, could not find any sort of information about this anywhere

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Tushar kesarwani Newbie

Tushar kesarwani

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  On 6/13/2023 at 7:57 PM, Michał Kolendo said:

I have just gotten information that other LG C2 owner, even though 'is logged in' he is presented with same error.
It looks like more a global issue with LG services

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That's Bizzare!!  But i don't understand how it could because i tried connecting with LG customer service today and they did not say anything!! Also a Global problem like this could be there for a full day! 

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PaulTUK Newbie

PaulTUK

Posted
Posted

I purchased a new LG 43" smart TV last week and had the same issue as above.

 

FIX: Go into region in the Settings and change to OTHER. Then create a LG account and get that signed in. Once it is signed in, then change the TV Region back to your own country such as UK.

This works. Found the answer on AVforums.

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